OEMS Credentialing & Compliance Manager

State of North Carolina; Wake Forest (NC); On-site; USD 67,000 - 117,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Office of Emergency Medical Services, seeks a Credentialing & Compliance Manager to provide statewide leadership and oversight of EMS credentialing and regulatory compliance programs.

The position requires interpreting laws, directing investigations, supervising staff, and coordinating with legal counsel and stakeholders. Applicants must have a Bachelor's degree and five years of related experience.

Qualifications

• Bachelor's degree and five years of progressive related experience.
• Equivalent combination of training and experience acceptable.
• Experience interpreting EMS laws and agency policies.

Responsibilities

• Lead credentialing workflows and determine eligibility.
• Oversee investigations and enforcement actions.
• Supervise staff and set program priorities.
• Coordinate with legal counsel and leadership.
• Apply laws and rules to regulatory decisions.

Skills

EMS credentialing

Regulatory compliance

Investigations

Staff supervision

Policy interpretation

Education

Bachelor's degree

Job description

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Program Analyst II (NS)

Position Number

60053876

Grade

NC19

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. At NCOEMS, you’ll contribute to a mission-driven team dedicated to strengthening EMS and trauma services through collaboration, regulatory excellence, and statewide technical support that helps save lives every day.

The OEMS Credentialing & Compliance Manager position provides statewide leadership and oversight for the Office of Emergency Medical Services (OEMS) credentialing and regulatory compliance programs. It manages the Credentialing and Compliance Unit, directing activities related to EMS personnel credentialing, criminal history and eligibility review, regulatory investigations, administrative enforcement, and the professional rehabilitation and recovery program. The role applies significant independent judgment in interpreting laws, administrative rules, and agency policies to evaluate complex compliance matters and determine appropriate regulatory actions.

Work includes leading case review processes, supporting disciplinary proceedings, coordinating regulatory matters with legal counsel, and advising OEMS executive leadership. This position operates within a statewide regulatory environment that requires accurate evaluation, coordinated enforcement, and collaboration with staff, regulated entities, and external stakeholders.

Key Duties Include:

• Manage credentialing workflows for EMS personnel, including review of applications, criminal history information, and eligibility determinations.

• Oversee regulatory investigations and administrative enforcement actions to ensure compliance with EMS laws and rules.

• Lead the OEMS case review process by evaluating complex credentialing or compliance matters and recommending defensible regulatory actions.

• Coordinate regulatory matters with legal counsel, leadership, and internal staff to support disciplinary proceedings and case resolution.

• Interpret and apply applicable laws, administrative rules, and agency policies to make sound, consistent regulatory decisions.

• Supervise investigative and administrative staff, establish program priorities, assign workloads, and ensure adherence to quality standards.

• Identify regulatory, operational, and compliance trends and prepare recommendations for policy, process, or technology improvements.

• Communicate with regulated entities, legal counsel, staff, and external stakeholders regarding sensitive or complex regulatory matters.

• Maintain documentation, prepare reports, and support statewide program oversight through ongoing review of credentialing and compliance data.

• Serve as a subject matter expert on EMS credentialing and compliance for OEMS leadership and statewide partners.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $67,122.00 - $117,465.00

Recruitment Range: $67,122.00 - $82,778.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Expert proficiency interpreting and applying EMS laws, administrative rules, and agency policies to support consistent, defensible credentialing, compliance, and enforcement decisions.

• Demonstrated experience evaluating complex regulatory investigations by reviewing case documentation, assessing risk, and determining appropriate actions for credentialing or compliance matters.

• Strong skill leading investigative and administrative staff through priority setting, workload management, and accountability practices within a high-volume regulatory program environment.

• Intermediate proficiency communicating sensitive regulatory issues with leadership, legal counsel, regulated entities, and stakeholders through clear written and verbal guidance.

• Demonstrated experience improving regulatory program performance by analyzing operational data, applying quality controls, and recommending updates to policies, workflows, or technology systems.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Must have a North Carolina Driver’s License

Physical Requirements:

• Sedentary office work requiring prolonged sitting

• Frequent computer use

• Occasional standing

• Walking

• Lifting up to 25 pounds.

About the Division of Health Service Regulation: The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Office of Emergency Medical Services: The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits:

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION

If there are any questions about this posting, please contact Talent Acquisition at [e-mail]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment

OR

An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.