Salesforce Team Lead

Ahead; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Ahead is seeking a proactive Team Lead for SaaS Applications to optimize our Salesforce environment and guide a team of Salesforce Administrators. The role blends deep configuration, automation, user support, and data management with strong leadership and stakeholder communication.

You will drive priorities, ensure delivery quality, and coordinate with business leaders on scalable Salesforce solutions, CPQ, Billing, and integrations.

Qualifications

• Bachelor's degree in CS or related field.
• 8+ years of hands-on Salesforce administration experience.
• Senior-level responsibility for Sales Cloud, CPQ, and Billing.
• Experience leading a Salesforce admin team; mentoring preferred.
• Salesforce Administrator certification required; Advanced Admin or Platform App Builder preferred.
• Experience with SAP/CPQ integration patterns and JIRA in Agile environments.
• Knowledge of Salesforce data models, security, and automation tools.
• Exposure to Snowflake, Power BI, and Certinia is a plus.

Responsibilities

• Lead, coach, and manage a team of Salesforce Administrators.
• Set priorities, assign work, and remove blockers to meet commitments.
• Provide technical and functional team guidance; ensure standards and docs.
• Serve as escalation point for team and operational issues.
• Administer Salesforce environments: users, roles, profiles, permissions.
• Configure objects, fields, layouts, validation rules, and automations.
• Collaborate with stakeholders to translate needs into scalable solutions.
• Support CPQ and Billing configurations and quote-to-cash processes.
• Lead integrations with other systems using middleware like MuleSoft.
• Monitor performance, conduct audits, and optimize usability and security.
• Create reports and dashboards for decisions and visibility.
• Document configurations and processes; conduct training sessions.
• Stay current with Salesforce releases and recommend enhancements.

Skills

Team leadership

People management

Stakeholder communication

Salesforce administration

Automation & CRM workflows

CPQ & Billing

Data modeling & security

JIRA & Agile/SCRUM

Integration patterns

Problem solving

Education

Bachelor's degree in Computer Science or related field

Salesforce Administrator Certification

Advanced Administrator or Platform App Builder (preferred)

Tools

Salesforce (Sales Cloud)

MuleSoft middleware

Power BI

Snowflake

Job description

We are looking for a proactive, hands-on Team Lead, SaaS Applications to manage and optimize our Salesforce environment while leading a team of Salesforce Administrators. The ideal candidate will combine deep experience in Salesforce configuration, automation, user support, and data management with strong people leadership, delivery management, and stakeholder communication skills.

Key Responsibilities:

• Lead, coach, and manage a team of Salesforce Administrators, including regular one-on-one meetings, goal setting, performance feedback, career development, and support for day-to-day execution.
• Set team priorities, assign work, balance capacity, remove blockers, and ensure commitments are delivered with appropriate quality and timeliness.
• Provide technical and functional guidance to the team, review proposed solutions and configurations, and promote consistent standards, documentation, and Salesforce best practices.
• Serve as the first point of escalation for team members and operational issues, coordinating resolution and communicating risks, dependencies, and status to SaaS Applications leadership and business stakeholders.
• Administer and maintain Salesforce environments, including user setup, roles, profiles, permission sets, and security settings.
• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, and automation tools (Flows, Process Builder).
• Collaborate with business stakeholders to gather requirements, translate needs into actionable work for the team, and implement scalable Salesforce solutions.
• Support CPQ and Billing configurations, ensuring accurate quote-to-cash processes.
• Lead or support integrations between Salesforce and other enterprise systems using middleware tools (e.g., MuleSoft).
• Monitor system performance, conduct regular audits, and implement optimizations for usability and security.
• Create and maintain reports and dashboards to support business decision-making and team visibility.
• Ensure system configurations, operating processes, decisions, and best practices are documented and maintained by the team.
• Conduct training and knowledge-sharing sessions for end users, internal teams, and Salesforce Administrators.
• Stay current with Salesforce releases, assess their impact, and recommend platform enhancements.
• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, and automation tools (Flows, Process Builder).
• Collaborate with business stakeholders to gather requirements and implement scalable Salesforce solutions.
• Support CPQ and Billing configurations, ensuring accurate quote-to-cash processes.
• Assist in integrating Salesforce with other enterprise systems using middleware tools (e.g., MuleSoft).
• Monitor system performance, conduct regular audits, and implement optimizations for usability and security.
• Create and maintain reports and dashboards to support business decision-making.
• Document system configurations, processes, and best practices.
• Conduct training and knowledge-sharing sessions for end users and internal teams.
• Stay current with Salesforce releases and recommend platform enhancements.

Qualifications:

• Bachelors degree in Computer Science or a related field.
• 8+ years of hands-on Salesforce administration experience, including senior-level responsibility for Sales Cloud, CPQ, and Billing.
• Demonstrated experience leading, managing, or formally mentoring Salesforce Administrators; experience supervising a small team is preferred.
• Strong people leadership skills, including coaching, delegation, performance feedback, conflict resolution, and team development.
• Ability to prioritize work across a team, manage competing demands, and communicate delivery status, risks, and dependencies clearly.
• Strong understanding of Salesforce data models, security, and automation tools.
• Experience with integration tools and patterns for connecting Salesforce with other systems.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Salesforce Administrator certification required; Advanced Administrator or Platform App Builder preferred.
• Experience working in Agile/SCRUM environments with JIRA.
• Familiarity with quote-to-cash, billing, or financial process automation.
• Exposure to Snowflake, Power BI, and Certinia would be a plus.

AI & Automation Proficiency

• Working knowledge of AI-assisted tools and workflows (e.g., generative AI assistants, AI-powered coding/testing tools, or agentic AI platforms) relevant to the role's core function.
• Ability to apply effective prompting techniques to accelerate research, documentation, coding, or analysis tasks.
• Comfortable learning and adopting new AI-enabled tools as part of day-to-day work, with a willingness to continuously build AI fluency.
• Understanding of responsible AI use, including data privacy, security, and verification of AI-generated outputs before acting on them.