Salesforce Systems Administrator & Analyst

Nasuni; Boston (MA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Salesforce Systems Administrator & Analyst to optimize their CRM platform. In this dynamic role, you will manage user access, configure Salesforce features, and collaborate with teams to enhance data quality and workflows. Your expertise will help create insightful reports and dashboards that drive business growth. This entry-level position offers an exciting opportunity to work in a hybrid environment, allowing you to balance on-site collaboration with remote flexibility. Join a team that values professional development and fosters a supportive culture.

Benefits

Comprehensive onboarding and training

Flexible PTO policy

Health, dental, vision plans

Company-paid life and disability insurance

Retirement plans including 401(k) and Roth IRA

Employee referral bonuses

Remote work flexibility

Paid holidays and wellbeing offerings

Employee Assistance Program

Professional development resources

Qualifications

• 2-3 years of hands-on Salesforce admin and business analysis experience.
• Salesforce Certified Administrator and Business Analyst preferred.

Responsibilities

• Manage user accounts, roles, profiles, and permission sets.
• Collaborate to gather business requirements and translate them into Salesforce improvements.

Skills

Salesforce Administration

Business Analysis

User Training

Reporting & Dashboard Development

Configuration & Customization

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Tools

Salesforce

Flow

Process Builder

Job description

Join to apply for the Salesforce Systems Administrator & Analyst role at Nasuni

Salesforce Systems Administrator & Analyst - Boston Seaport (Hybrid - 3 days onsite)

Summary

Nasuni is seeking a Salesforce Systems Administrator & Analyst. This role focuses on optimizing the CRM platform aligned with key business processes. Responsibilities include technical administration such as user management and automation, along with business analysis to enhance data quality, workflows, reporting, and user adoption. The role involves creating reports and dashboards to support decision-making and business growth.

Primary Responsibilities

1. User Access Management: Manage user accounts, roles, profiles, and permission sets to ensure appropriate access based on responsibilities.
2. Configuration & Customization: Maintain custom fields, page layouts, validation rules, and automation to meet evolving needs.
3. Business Requirements Gathering: Collaborate with teams to understand and document processes, translating them into Salesforce improvements.
4. Testing & QA Collaboration: Partner with developers and stakeholders to test configurations, validate functionality, and ensure quality before deployment.
5. Reporting & Dashboard Development: Design and deliver reports and dashboards for visibility into key metrics.
6. User Support, Training & Adoption: Provide support, conduct training, and create documentation to enhance user engagement.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent experience).
• 2–3 years of hands-on Salesforce admin and business analysis experience.
• Salesforce Certified Administrator and Business Analyst preferred.

Technical Skills

• Proficiency with Salesforce features such as objects, fields, record types, validation rules, reports/dashboards.
• Experience with declarative tools like Flow, Process Builder, approval processes is a plus.
• Basic knowledge of Salesforce security model and user access management.

Business Analysis Skills

• Strong understanding of business processes and translating requirements into Salesforce solutions.
• Experience with requirements gathering, process mapping, and UAT.

Communication, Collaboration, & Critical Thinking

• Excellent communication skills for technical and non-technical stakeholders.
• Ability to collaborate, validate work, and deliver solutions timely.
• Problem-solving skills to troubleshoot issues and propose improvements.

User Training & Support

• Experience creating training materials and supporting end-users to increase adoption.

Why Nasuni?

Nasuni provides hybrid cloud storage solutions that enable scalable, secure, and high-performance data management. Its platform consolidates NAS and backup, reduces data silos, and offers flexible management without disrupting workflows. Built-in security and rapid recovery capabilities help protect against ransomware and disasters. Remote and hybrid work are supported through synchronized file data access.

Why work at Nasuni?

Benefits

• Comprehensive onboarding and training
• Flexible PTO policy
• Health, dental, vision plans
• Company-paid life and disability insurance
• Retirement plans including 401(k) and Roth IRA
• Employee referral bonuses
• Remote work flexibility
• Paid holidays and wellbeing offerings
• Pre-tax savings accounts with company contributions
• Employee Assistance Program
• Team culture, social activities, on-site fitness, and kitchens
• Professional development resources

Note to agencies: Resumes from agencies are not accepted. Resumes should not be forwarded to our job boards or employees. We are not responsible for fees related to unsolicited resumes.

Nasuni is an equal opportunity employer. We prohibit discrimination based on race, religion, color, sex, gender identity, sexual orientation, parental status, national origin, age, disability, medical history, political affiliation, military service, or other non-merit factors. These protections extend to all employment practices.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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