Salesforce Systems Administrator

Knack Solutions; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

A media and entertainment solutions provider is seeking a Salesforce Systems Administrator in New York, NY. The role requires candidates with at least 5 years of technical experience, primarily in Salesforce administration, and demands high proficiency in data analysis and client communication. This on-site role involves managing Salesforce processes, enhancing system functionality, and collaborating across departments. Ideal candidates are detail-oriented, adaptable, and thrive in a dynamic environment.

Qualifications

• 4+ years of experience with technical systems, especially Salesforce.
• Proficient in administrative management and systems integration.
• Excellent communication and critical reasoning skills.

Responsibilities

• Administer and manage Salesforce and related systems.
• Develop system enhancements and manage user experience.
• Research, interpret data, and prepare reports for various needs.

Skills

Salesforce administration

Data analysis

Advanced Excel

Client interface

Process improvement

Communication skills

Tools

Salesforce

Excel

Google Workspace

Microsoft Office

Job description

About the job Salesforce Systems Administrator

PLEASE apply if have worked with either Media/Entertainment Industry.

Location: New York, NY -This role is onsite 3 days/week.

Relocation assistance: No

Experience required: 5 Years

Job function: Information Technology

Visa: Only US citizens and Greencard holders

The Role

• The Systems Administrator role offers operational support to the team and clients primarily through management of the global stakeholder relationship management database based in Salesforce, and related systems.
• This role supports and facilitates global cross-company access and use of systems and databases, providing service, reporting, process improvement and client engagement and management to achieve departmental and companywide goals.
• The role monitors project milestones, ensures quality delivery to meet deadlines, and supports additional systems, reports and operations, including entering, managing and creating reports on confidential and strategic information.
• This role requires someone who is highly organized, a great communicator, a collaborative team player, and who must demonstrate confidentiality and flexibility in accepting new and changing responsibilities.

RESPONSIBILITIES

• Administer, manage, report, implement process improvement and systems integration in SalesForce and related systems and tools
• Develop backend aka Systems Administrative-level Salesforce system enhancements and management
• Research, report, manipulate and interpret data in SalesForce, Excel, etc., and prepare findings for use in reports, presentations, etc. for a variety of needs, including Talent Management, Casting, Corporate, Compliance, Commercial, etc.
• Support various systems, reports and operations, including enter, manage and run reports on confidential and strategic information according to established data management quality standards in a timely, accurate, consistent, efficient and effective records management, and comply with Talent and contractual obligations
• Serve as the primary day to day subject matter expert for the Salesforce system, and develop, administer and continuously improve training and client experience and interface
• Partner with Compliance for data management standards
• Attend internal meetings to learn, contribute, represent and report back priorities and plans to support operations
• Coordinate projects, monitor project milestones and deadlines, prepare status reports, manage data and communicate with clients internal to and external from the GTMO team
• Support and facilitate numerous projects, monitor project milestones, ensure quality delivery to meet deadlines prepare status reports, manage data and communicate with clients in a dynamic environment ensuring and communicating clear prioritization to GTMO team and other clients while recognizing and appreciating the additional projects outside of these central/ operational projects.

SKILLS AND REQUIREMENTS

• 4+ years of work experience with technical systems; specifically,
• proficient in administrative management, reporting, client interface, process improvement and systems integration with Salesforce
• technically proficient with advanced functions of Excel for reporting, data manipulation and interpretation of data
• Proficient computer skills and knowledge of Google tools (Docs, Drive, Slides, Sheets, etc) and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Proficient with researching and compiling data, reports and presentations with a fast timeline for executives
• Thrive in high energy, high profile, positive, proactive, deadline driven, results oriented, client service, dynamic, and attention to detail environment
• Collaborative team player
• Excellent written, interpersonal and verbal communication & diplomatic skills
• Excellent time management skills- prioritize competing deadlines in a fast paced environment
• Excellent administrative, critical reasoning, and problem-solving skills
• Excellent work ethic and eagerness to learn about and contribute to entertainment and Talent business
• Self-motivated, resourceful, collaborative, and a demonstrated ability to take the initiative as a collaborative team player
• Must demonstrate confidentiality and flexibility in accepting new and changing responsibilities
• Discrete and protect highly sensitive/ confidential information
• Experience in entertainment, Talent management/relations, project management and/or event management, a plus