Salesforce Solution Architect

Espire Infolabs; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Espire Infolabs seeks a Solution Architect to own end-to-end Salesforce programme designs across Sales Cloud, Service Cloud, Data 360 and Agentforce. You will set technical direction, data models, security and governance, and translate business goals into actionable roadmaps with clear success measures.

You’ll lead delivery, stay hands-on when needed, and mentor consultants. A strong track record in Salesforce architecture and presales is required.

Qualifications

• Minimum 5 years of Salesforce architecture experience as a Solution or Technical Architect.
• Proven end-to-end Salesforce design and build experience from discovery to go-live.
• Experience leading, mentoring, or upskilling teams; delivering demos and POCs.
• Excellent communication and interpersonal skills for executives and teams.
• Growth mindset and willingness to adopt new Salesforce capabilities.

Responsibilities

• Own end-to-end solution design for Salesforce programmes across Sales Cloud, Service Cloud, Data 360 and Agentforce.
• Set technical direction and architecture standards including data models and security.
• Design agentic solutions with Agentforce and AIforce with governance controls.
• Translate business goals into roadmaps with measurable success.
• Act as design authority during delivery and contribute hands-on when needed.
• Lead discovery workshops and shape proposals, RFP responses, estimates and statements of work.
• Guide delivery teams from design to go-live and adoption.
• Mentor consultants and developers; share Salesforce capabilities and run demos/POCs.

Skills

Salesforce Architecture

Solution Design

Presales & Consulting

Delivery Leadership

Team Mentoring

Stakeholder Communication

Cloud Integration

Salesforce Releases

Education

Salesforce Certification

Tools

MuleSoft

APIs

DevOps

LWC

Job description

Solution architecture and direction

• Own the end-to-end solution design for Salesforce programmes across Sales Cloud, Service Cloud, Data 360 and Agentforce.
• Set the technical direction and architecture standards, including data models, integration patterns, security, scalability and governance.
• Design agentic solutions with Agentforce and AIforce: agents, topics, actions, grounding in Data 360, and trust and guardrail controls.
• Translate business goals into roadmaps that improve customer and staff experience, with clear success measures.
• Act as design authority during delivery and stay hands-on in the build where needed.

Presales and consulting

• Lead discovery workshops with business and IT stakeholders to understand pain points and opportunities.
• Shape solutions for proposals, RFP responses, estimates and statements of work.
• Build and present compelling demos that show the value of Agentforce, Data 360 and the wider Salesforce platform.
• Act as a trusted advisor to client leaders on Salesforce strategy and AI adoption.

Delivery and business outcomes

• Guide delivery teams from design through to go-live and adoption.
• Track and report on outcomes such as reduced handling time, higher self-service and deflection, better CSAT/NPS and improved staff productivity.
• Identify quick wins and longer-term improvements that create visible, measurable change.

Team leadership and capability building

• Upskill the internal team on new Salesforce capabilities, including Agentforce, AIforce and Data 360.
• Lead the team in building demos, proofs of concept (POCs) and reusable assets and accelerators.
• Mentor consultants and developers, review designs, and help them grow toward architect roles.
• Keep up with Salesforce releases and Dreamforce announcements and share what matters with the team and clients.

Required experience and skills

• Minimum 5 years of Salesforce architecture experience as a Solution or Technical Architect, plus a strong overall Salesforce background.
• Proven track record of designing and building Salesforce solutions end to end, from discovery to go-live.
• Strong working knowledge or hands-on experience of:
• Agentforce / Agentforce 360: agent design, topics and actions, Agent Builder, Agent Script, testing and monitoring
• AIforce: Salesforce's new layer for bringing data, agents and permissions into tools such as Slack and Claude
• Data 360 (formerly Data Cloud): ingestion, harmonisation, identity resolution, segmentation, zero-copy and grounding AI
• Service Cloud: case management, omni-channel, knowledge, digital engagement, field service awareness
• Sales Cloud: lead-to-cash, opportunity management, forecasting, sales productivity
• Solid platform foundations: data modelling, security and sharing, Flow, Apex/LWC awareness, integration (APIs, MuleSoft, MCP) and DevOps.
• Presales and consultative experience: discovery, solution shaping, estimates, demos and client presentations.
• Demonstrable impact on customer and/or staff experience, with outcomes you can describe and measure.
• Experience leading, mentoring or upskilling teams and running demos and POCs.
• Excellent communication and interpersonal skills, able to engage executives, business users and technical teams alike.
• A growth mindset: keen to learn and adopt new Salesforce capabilities as they are released