Salesforce Software Engineer

Partner's Healthcare; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mass General Brigham Incorporated is seeking a CRM Platform Engineer to join the Digital Patient Experience team. The role focuses on Salesforce HealthCloud solutions, managing enterprise platforms, and ensuring high availability in a hybrid environment.

The candidate should have 3-5 years of systems engineering experience, a CS-related degree, and strong scripting, automation, and cloud skills. Expect collaboration across technical and business teams and participation in platform upgrades.

Qualifications

• Bachelor's degree in Computer Science required.
• Bachelor's degree in a related field required.
• Experience as a systems engineer or related position 3-5 years required.
• Experience with enterprise platforms, security hardening, and patch management is expected.

Responsibilities

• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Skills

Enterprise systems

Networking fundamentals

Data structures

Scripting & automation

Cloud & hybrid environments

System monitoring

Security best practices

Cross-functional collaboration

APIs & integration

REST/SOAP

Education

Bachelor's degree in Computer Science

Bachelor's degree in related field

Experience in lieu of degree considered

Tools

Java

.NET Core

C#

React

MVC

HTML/JavaScript/Ajax

XML

Lightning Framework

Lightning Web Components

MS SQL Server

RESTful & SOAP APIs

Azure DevOps

SharePoint

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The OpportunityFull Time M-F This position will serve on our Digital Patient Experience team and will be a key member of our CRM Platform Management team focused on Salesforce HealthCloud solutions.

Responsibilities

• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Qualifications

• Bachelor's Degree Computer Science required
• Bachelor's Degree Related Field of Study required
• MGB can consider and review, experience in lieu of a degree for this role
• Experience as a systems engineer or related position 3-5 years required

Skills for Success

• Proficient in administering enterprise systems and platforms.
• Strong understanding of networking concepts, firewalls, and load balancers.
• Strong understanding of data structure and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.

Salesforce Developer Certifications Preferred: Platform Developer 1, Platform Developer 2, Javascript Certified Developer. Salesforce Administrator Certifications Preferred: Administrator 201, Administrator 301 preferred.

Experience with Object Oriented Programming Languages: Java experience required. Experience with .NET Core, C#, React, MVC, HTML/JavaScript/Ajax, and XML preferred. Experience with the Lightning Framework and the creation of Lightning Web Components. Experience with responsive UI design utilizing frameworks like Bootstrap preferred. Experience with Relational Database design and development using MS SQL Server. Experience developing Integration Web Services with RESTful and SOAP protocols. Experience with APIs, Integration principles (ideally including Epic). Proficiency with developing reports is desired. Experience with Visual Studio, Visual Studio Code, Team Foundation Server, Azure Dev Ops, and SharePoint is desired. Experience with Agile, Scrum or CMMI software development methodologies is desired.

Physical Requirements

M-F Eastern Business Hours, Hybrid working model includes in office, must be flexible 1-2x weekly based on business needs. Remote workdays require stable, secure, quiet, compliant workspace.

Remote Type HybridWork Location 399 Revolution Drive. Scheduled Weekly Hours 40. Employee Type Regular. Work Shift Day (United States of America). Pay Range $75,275.20 - $109,553.60/Annual Grade 6.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, we foster a competency framework that defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.