Salesforce Service Cloud Analyst - Drive Service Excellence

Ethereum Technologies LLC; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

A technology solutions provider based in the United States is seeking a skilled Salesforce Service Cloud Business Analyst. The role involves collaborating with stakeholders to optimize customer service through technology. Candidates should have a relevant degree, 3+ years of experience, and strong skills in Salesforce Service Cloud. This dynamic position offers the opportunity to implement innovative solutions while working alongside cross-functional teams in a fast-paced environment.

Qualifications

• 3+ years of experience as a Business Analyst focusing on Salesforce Service Cloud.
• Strong understanding of Salesforce features including Case Lifecycle and SLAs.
• Salesforce certifications (e.g., Service Cloud Consultant) preferred.

Responsibilities

• Gather, analyze, and document business requirements for customer service.
• Translate business needs into functional specifications for Salesforce enhancements.
• Configure and customize Salesforce Service Cloud features.
• Develop and execute test plans to validate system functionality.

Skills

Salesforce Service Cloud expertise

Business analysis

Analytical skills

Excellent communication

Agile/Scrum methodologies

Education

Bachelor's degree in Business or related field

Tools

Jira

Azure DevOps

Tableau

Power BI

Job description

A technology solutions provider based in the United States is seeking a skilled Salesforce Service Cloud Business Analyst. The role involves collaborating with stakeholders to optimize customer service through technology. Candidates should have a relevant degree, 3+ years of experience, and strong skills in Salesforce Service Cloud. This dynamic position offers the opportunity to implement innovative solutions while working alongside cross-functional teams in a fast-paced environment.