Salesforce Senior Consultant, Technical Transformation

Deloitte France; Cleveland (OH); On-site; USD 119,000 - 199,000; Full time

Job summary

Deloitte is seeking a Salesforce Senior Consultant, Technical Transformation to drive complex transformation programs for clients across industries. You will deliver requirements, design future-state processes, and contribute to workshops and deliverables.

You have 4+ years in business transformation, experience with Lightning (Aura/LWC), and hands-on Cloud expertise across Sales, Service, and Community Clouds. Travel about 50% is expected.

Qualifications

• 4+ years of experience delivering business transformation, operating model, process improvement, or tech projects.
• 4+ years gathering business requirements and turning findings into documented recommendations.
• 2+ years of experience with Lightning (Aura and LWC).

Responsibilities

• Support delivery of transformation initiatives across operating model, process, technology, and org change.
• Gather, document, and analyze business requirements, current-state processes, and future-state recommendations.
• Develop client deliverables including status updates, workplans, and executive decks.
• Coordinate with client stakeholders and project teams to track milestones, risks, and actions.
• Contribute to workshops, assessments, and implementation activities.

Skills

Business transformation

Requirements gathering

Lightning (Aura/LWC)

Education

Bachelor’s degree

Master’s degree

Tools

Sales Cloud

Service Cloud

Community Cloud

Einstein Analytics

Integration Cloud

Job description

Salesforce Senior Consultant, Technical Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.

Recruiting for this role ends on December 31, 2026.

Work you'll do

As Senior Consultant, Technical Transformation in Sales and Service, you will be responsible for:

• Support the delivery of transformation initiatives across operating model, process, technology, and organizational change objectives
• Gather, document, and analyze business requirements, current-state processes, and future-state recommendations
• Develop client deliverables, including status updates, workplans, meeting materials, process documentation, and executive presentations
• Coordinate across client stakeholders and project teams to track milestones, risks, dependencies, and action items
• Contribute to workshops, assessments, and implementation activities that support enterprise and functional transformation efforts

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications Required

• 4+ years of experience supporting business transformation, operating model, process improvement, or technology implementation projects
• 4+ years of experience gathering business requirements and translating findings into documented recommendations
• 2+ years of experience in Lightning (Aura and LWC)
• Experience with at least 2 of the following clouds: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Integration Cloud
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred

• Bachelor’s degree
• Master’s degree
• Experience supporting functional transformation programs
• Experience with process mapping and business requirements documentation
• Experience supporting project management office activities
• Experience working with cross‑functional stakeholder groups
• Experience with enterprise transformation or implementation programs
• Familiarity with Agentforce and its application in Sales and Service Cloud
• Familiarity with working with an offshore development delivery model

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $119,000 to $198,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.