Salesforce Consultant

Deloitte France; Detroit (MI); On-site; USD 86,000 - 170,000; Full time

Job summary

Deloitte is seeking a Consultant on the Sales & Service team to support Salesforce programs, translating patient and provider support needs into scalable Salesforce solutions. You will elicit and document business requirements, manage them through delivery, and drive functional design across patient support workflows.

The team blends strategy, technology, and creativity to solve complex challenges and bring customer strategies to life.

Qualifications

• 2+ years of consulting and/or industry experience.
• 2+ full life-cycle Salesforce implementations.
• Expertise in at least one Salesforce cloud: Sales Cloud, Service Cloud, Experience Cloud, or Health Cloud.
• Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.
• Salesforce certifications (preferred).
• Experience in Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media.
• Experience presenting to technical and non-technical audiences.
• Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon).
• Advanced degree in a relevant field.

Responsibilities

• Translate patient and provider support needs into scalable Salesforce solutions.
• Elicit and document business requirements, and manage requirements through delivery.
• Drive functional design across patient support workflows.
• Partner with business and clinical/operations stakeholders on Salesforce programs.

Skills

Consulting experience

Requirements elicitation

CRM strategy

Education

Bachelor's degree in computer science, information systems, or a technology field

or equivalent years of experience

Tools

Salesforce

Sales Cloud

Service Cloud

Experience Cloud

Health Cloud

BigMachines

Apttus

Cameleon

SAP CRM

Oracle Sales Cloud

Microsoft Dynamics

Job description

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on November 6, 2026

Work You'll Do

As a Consultant on the Sales & Service team supporting Salesforce programs, you will partner with business and clinical/operations stakeholders to translate patient and provider support needs into scalable Salesforce solutions. You will be responsible for eliciting and documenting business requirements, managing requirements through delivery, and driving functional design across patient support workflows.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

• 2+ years of consulting and/or industry experience

• 2+ full life-cycle Salesforce implementations

• Expertise in at least one Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, or Health Cloud

• Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience.

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

• Preferred :

• Salesforce certifications

• Experience in one or more industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media

• Experience presenting to technical and non-technical audiences

• Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)

• Advanced degree in a relevant field

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,000 - $170,000

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.