Salesforce Scrum Master

Cognizant; Cleveland (OH); Hybrid; USD 84,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

401(k) plan

Stock Purchase Plan

Parental Leave

Disability Insurance

Job summary

Cognizant in Cleveland, OH, is seeking a Senior Scrum Master to lead Agile delivery for CRM initiatives and enable cross-functional teams across customer engagement, sales, service, and CRM platforms.

You will collaborate with Product Owners, CRM architects, development teams, stakeholders, leadership, and vendors to drive predictable delivery, remove impediments, and coach teams toward continuous improvement while aligning with business objectives.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.
• 8+ years of IT experience, with 5+ years as a Scrum Master in Agile environments.
• Proven experience leading CRM delivery using Salesforce, Dynamics 365, Siebel, or similar CRM platforms.
• Strong knowledge of Agile, Scrum, Kanban, Lean; experience facilitating delivery across distributed/global teams.
• Hands-on expertise with Jira, Azure DevOps, Confluence; stakeholder engagement and executive communication.

Responsibilities

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Lead Agile delivery for CRM initiatives while driving Agile best practices and fostering continuous improvement.
• Remove delivery impediments, manage risks, and coordinate cross-functional dependencies across CRM, integration, data, reporting, and vendor teams.
• Partner with Product Owners to ensure backlog readiness, prioritization, and alignment with business objectives while supporting CRM releases, upgrades, and transformation initiatives.
• Provide delivery reporting, executive communications, Agile coaching, metrics analysis, and process improvement recommendations to enhance team effectiveness.

Skills

Scrum Master

Agile

CRM

Jira

Azure DevOps

Confluence

Stakeholder communication

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Confluence

Job description

As a Senior Scrum Master you will make an impact by leading Agile delivery for CRM-focused initiatives and enabling cross-functional teams to deliver high-quality customer engagement, sales, service, and CRM platform capabilities. You will be a valued member of the CRM delivery organization and work collaboratively with Product Owners, CRM architects, development teams, business stakeholders, leadership teams, and external partners to drive predictable delivery and continuous improvement.

In this role, you will:

• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Lead Agile delivery for CRM initiatives while driving Agile best practices and fostering a culture of continuous improvement.
• Remove delivery impediments, manage risks, and coordinate cross-functional dependencies across CRM, integration, data, reporting, and vendor teams.
• Partner with Product Owners to ensure backlog readiness, prioritization, and alignment with business objectives while supporting CRM releases, upgrades, and transformation initiatives.
• Provide delivery reporting, executive communications, Agile coaching, metrics analysis, and process improvement recommendations to enhance team effectiveness.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring a combination of onsite and remote work in Cleveland, Ohio. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 8+ years of IT experience, including at least 5+ years serving as a Scrum Master within Agile environments.
• Proven experience leading CRM delivery programs utilizing Salesforce, Microsoft Dynamics 365, Siebel CRM, or similar CRM platforms.
• Strong knowledge of Agile, Scrum, Kanban, and Lean methodologies, with experience facilitating Agile delivery across distributed and global teams.
• Hands-on expertise with Jira, Azure DevOps, Confluence, Agile reporting tools, stakeholder engagement, executive communication, facilitation, negotiation, and conflict resolution.

These will help you stand out

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM) certification.
• Experience working within Agile Release Trains (ARTs) and large-scale enterprise Agile transformation programs.
• Knowledge of CRM business processes spanning Sales, Service, Marketing, and Customer Experience functions.
• Exposure to cloud transformation, digital modernization, and customer engagement platforms.
• Experience supporting multiple Agile squads within complex enterprise delivery environments.

Success in this role will be measured by

• Sprint commitment reliability and predictability.
• Release delivery success rate.
• Reduction in delivery impediments and cross-team dependencies.
• Improvement in Agile maturity and team effectiveness.
• Stakeholder satisfaction and business value realization.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until: 9/15/2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $84,000pa to $130,000p.a depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.