Salesforce Sales Cloud AMS - Technical Lead

Capgemini; Tampa (FL); Hybrid; USD 73,000 - 174,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan

Job summary

Capgemini is seeking a Salesforce Sales Cloud AMS Technical Lead to manage a global support environment. You will lead and mentor large teams, drive end-to-end incident resolution, and align solutions with best practices while leveraging AI features such as Einstein AI, Data Cloud, and Copilot to improve service quality.

This hybrid role, located in multiple U.S. cities, emphasizes client engagement, production support leadership, and strategic automation to enhance operations and deliver value

Qualifications

• 8+ years of Salesforce experience, primarily in Sales Cloud.
• 3+ years leading Salesforce AMS or production support teams.
• Strong expertise in Salesforce Sales Cloud, Apex, Lightning Web Components (LWC), Flows, integrations (REST/SOAP APIs), data management, security, DevOps, and release management.

Responsibilities

• Represent team in project meetings and collaborate with analysts, software and solution architects.
• Lead end-to-end resolution of incidents, defects, and service requests; perform root cause analysis and long-term planning.
• Mentor and manage global teams across multiple regions; drive AI and automation initiatives to improve efficiency and user experience.

Skills

Salesforce Sales Cloud

AMS / production support leadership

Apex

Lightning Web Components

Flows

REST APIs

SOAP APIs

Data Management

Security

DevOps & Release Mgmt

Global Stakeholders

Tools

Agentforce

Einstein AI

Data Cloud

Copilot

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a hybrid role located in Atlanta, Chicago, Dallas, Houston.

About the job you're considering

The Salesforce Sales Cloud AMS Technical Lead is a senior technical role responsible for managing and enhancing a global Salesforce Sales Cloud support environment. The position combines deep Salesforce expertise, client-facing engagement, production support leadership, and AI-driven innovation to ensure reliable operations and continuous improvement.

Your role

Represent team in project meetings. Work with business and functional analysts, and software and solution architects in ensuring that programs and systems function as intended. Supervise, mentor and manage large teams of programmers in one or more projects.

Your skills & experience

Lead Salesforce Sales Cloud AMS (Application Management Support) operations and serve as the primary escalation point for complex technical issues. Manage end-to-end resolution of incidents, defects, and service requests, including root cause analysis and long-term solution planning. Provide technical leadership to global teams across the USA, Europe, and India. Act as a trusted advisor to clients by translating business challenges into effective Salesforce solutions. Review solution designs, ensure adherence to Salesforce best practices, and guide development and support teams. Mentor Salesforce developers, administrators, and support analysts while promoting knowledge sharing. Drive AI and automation initiatives using Salesforce Agentforce, Einstein AI, Data Cloud, and Copilot capabilities to improve support efficiency and user experience.

Required Experience & Skills

• 8+ years of Salesforce experience, primarily in Sales Cloud.
• 3+ years leading Salesforce AMS or production support teams.
• Strong expertise in Salesforce Sales Cloud, Apex, Lightning Web Components (LWC), Flows, integrations (REST/SOAP APIs), data management, security, DevOps, and release management.
• Experience managing global enterprise Salesforce implementations and support operations.
• Strong stakeholder management, communication, troubleshooting, and consultative problem-solving skills.

Preferred Qualifications

• Salesforce certifications such as Administrator, Sales Cloud Consultant, Platform Developer I/II, and Application Architect.
• Experience with Agentforce, Einstein AI, Data Cloud, Generative AI, and intelligent support automation.

Ideal Candidate

A hands‑on Salesforce technical expert who can resolve complex production issues, lead client discussions, mentor teams, and identify opportunities to leverage AI and automation for operational excellence.

Compensation

The base compensation range for this role in the posted location is: $73,150 - $174,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibility

Important Notice

Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.