Salesforce Retail, Travel, Logistics & Hospitality Industry GTM Leader

NTT DATA North America; Plano (TX); Remote; USD 188,000 - 297,000; Full time

Job summary

Join a leading global IT services company as the Salesforce Retail, Travel, Logistics & Hospitality Industry GTM Leader, where you will forge client relations, drive sales strategies, and take ownership of revenue across diverse clients in a dynamic environment. This role involves significant experience in sales, strategy development, and technology solutions, aimed at enhancing business growth and customer satisfaction.

Qualifications

• 12+ years' experience in consulting or IT services.
• Minimum 8 years of Enterprise Sales with Salesforce.
• 2+ years’ experience in GenAI and AI technologies for the Salesforce industry.

Responsibilities

• Own client relationships, aiming for increased satisfaction and profitability.
• Lead solution design and orchestration across teams and clients.
• Drive revenue growth through upselling and cross-selling.

Skills

Client Relationship Management

Sales Strategy Development

Business Development

Negotiation

Job description

Salesforce Retail, Travel, Logistics & Hospitality Industry GTM Leader

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Salesforce Retail, Travel, Logistics & Hospitality Industry GTM Leader

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Req ID: 327154

NTT DATA’s Global Salesforce business unit is looking for a Managing Director to be our Retail, Travel, Logistics & Hospitality Industry GTM Leader for North America.

Check us out: Salesforce @ NTT Data . We offer our customers expanded industry-centric services and capabilities from one of the world’s largest digital consulting and IT services companies. Ranked as one of the world’s most valuable brands, NTT DATA pushes the boundaries on what’s possible to simplify your digital transformation. We are the trusted source of Salesforce and MuleSoft platform solutions for commercial, mid-market, and enterprise customers. Our certified consultants are skilled in the delivery of mission-critical solutions that help our customers adapt to the evolving needs of their businesses and accelerate digital transformation initiatives.

Job Summary

The Retail, Travel, Logistics & Hospitality Industry GTM Leader owns relationships with clients, aims to increase customer satisfaction, account revenue, and profitability, and ensures the portfolio meets KPIs. They must actively initiate and support sales efforts in partnership with the General Manager and Sales. The director should have deep expertise in Retail, Travel, Logistics & Hospitality Industry products and guide the industry sales strategy. Engage early with customers to understand their needs, create winning strategies addressing business goals, and articulate the value of Salesforce services.

Job Responsibilities:

• Collaborate across functions—Sales, Client Executives, Solution Architects, Delivery, and Operations—to ensure solutions align with customer goals.
• Build relationships with customer leaders, understand their needs, and manage complex proposals from origination to closure.
• Lead solution design and orchestration across NTT DATA, partners, and clients.
• In business development, craft compelling value propositions and coach internal teams on deal shaping.
• Ensure alignment between client and internal stakeholders, fostering strong client relationships and delivering high-quality work.
• Communicate effectively to ensure alignment and clarity of vision and value proposition.
• Stay updated on trends to innovate competitive solutions.
• Drive revenue growth through upselling and cross-selling opportunities based on evolving client needs.
• Foster continuous improvement and operational efficiency.
• Conduct regular business reviews, propose enhancements, and ensure client satisfaction.
• Develop delivery and client partner talent to scale accounts appropriately.
• Manage portfolio P&L to ensure profitable financial results.
  
  

Basic Qualifications:

• 12+ years' experience in consulting or IT services selling into one or more of the following industries: Retail, Travel, Logistics & Hospitality
• Minimum 8 years of Enterprise Sales and Business Development experience with Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, and Salesforce Analytics Cloud
• 2+ years' experience and a strong understanding of PoV of GenAI and AI technologies for the Salesforce industry.
• This remote US-based position includes travel as needed.
  
  

Desired Skills:

• Prefer a Salesforce Certified Technical Architect (CTA)
• Experience in Professional Services Consulting, Software Consulting, Consultative Selling.
• Strong industry expertise and experience include with industry-aligned organizations.
• Strong track record of driving revenue growth and achieving targets in a similar role, with experience in identifying and closing upselling and cross-selling opportunities.
• Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment.
• Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders.
• Solid understanding of software development processes, methodologies, and best practices.
• Strong business acumen, with the ability to understand clients' business needs and translate them into effective software solutions.
• Proactive and results-oriented mindset, able to manage multiple priorities and thrive in a fast-paced, dynamic environment.
• Strong negotiation and problem-solving skills, with the ability to address client challenges and resolve conflicts effectively.
• Must be able to resolve issues and manage escalations within engagement teams and directly with the client.
• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, and strong attention to detail.
  
  

Location: USA (Austin, Atlanta, Chicago, Philadelphia, New York City, Boston, Denver, Las Vegas, Dallas, etc.)

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Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $188,320-$296,375. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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