Salesforce Project Manager: Service Cloud Lead

Computer Task; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

CTG, a Cegeka company, is seeking a Project Manager – Salesforce in New York, NY to lead Salesforce initiatives for our client. The role requires strong leadership of cross-functional teams, governance, and delivery of Service Cloud transformations.

Responsibilities include managing scope, budget, schedule, and stakeholders across multiple partners and vendors, with excellent English communication. Prior experience with Salesforce implementations is essential and a Bachelor’s degree is preferred.

Qualifications

• Proven experience leading Salesforce implementation or transformation programs.
• Experience managing scope, cost, schedule, staffing, budgets, risks, and contractual deliverables.
• Experience coordinating complex programs involving multiple teams, vendors, and stakeholders.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead Salesforce.com projects from initiation through delivery, ensuring alignment with project charter, scope, budget, schedule, and contractual requirements.
• Manage project plans, budgets, schedules, staffing, resources, and deliverables.
• Lead cross-functional teams including client employees, implementation partners, system integrators, and third-party vendors.
• Coordinate Salesforce Service Cloud and customer service, contact center, or case management transformation initiatives.
• Identify and manage project risks, issues, dependencies, and change requests.
• Drive stakeholder communication, status reporting, governance, and successful solution delivery.

Skills

Salesforce ecosystem experience

Service Cloud knowledge

Project leadership

Managing multiple partners

PM certification (PMP PgMP SAFe SPC/Ag

Education

Bachelor’s degree in Business/IT/CS

PM certifications (PMP PgMP SAFe)

Job description

CTG, a Cegeka company, is seeking a Project Manager – Salesforce in New York, NY to lead Salesforce initiatives for our client. The role requires strong leadership of cross-functional teams, governance, and delivery of Service Cloud transformations.

Responsibilities include managing scope, budget, schedule, and stakeholders across multiple partners and vendors, with excellent English communication. Prior experience with Salesforce implementations is essential and a Bachelor’s degree is preferred.