Project Manager-Salesforce

Computer Task; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

CTG, a Cegeka company, is seeking a Project Manager – Salesforce in New York, NY to lead Salesforce initiatives for our client. The role requires strong leadership of cross-functional teams, governance, and delivery of Service Cloud transformations.

Responsibilities include managing scope, budget, schedule, and stakeholders across multiple partners and vendors, with excellent English communication. Prior experience with Salesforce implementations is essential and a Bachelor’s degree is preferred.

Qualifications

• Proven experience leading Salesforce implementation or transformation programs.
• Experience managing scope, cost, schedule, staffing, budgets, risks, and contractual deliverables.
• Experience coordinating complex programs involving multiple teams, vendors, and stakeholders.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead Salesforce.com projects from initiation through delivery, ensuring alignment with project charter, scope, budget, schedule, and contractual requirements.
• Manage project plans, budgets, schedules, staffing, resources, and deliverables.
• Lead cross-functional teams including client employees, implementation partners, system integrators, and third-party vendors.
• Coordinate Salesforce Service Cloud and customer service, contact center, or case management transformation initiatives.
• Identify and manage project risks, issues, dependencies, and change requests.
• Drive stakeholder communication, status reporting, governance, and successful solution delivery.

Skills

Salesforce ecosystem experience

Service Cloud knowledge

Project leadership

Managing multiple partners

PM certification (PMP PgMP SAFe SPC/Ag

Education

Bachelor’s degree in Business/IT/CS

PM certifications (PMP PgMP SAFe)

Job description

CTG is seeking to fill a Project Manager – Salesforce position for our client.

Location: New York, NY
Duration: 3 months

Duties:

• Lead Salesforce.com projects from initiation through delivery, ensuring alignment with project charter, scope, budget, schedule, and contractual requirements.
• Manage project plans, budgets, schedules, staffing, resources, and deliverables.
• Lead cross-functional teams including client employees, implementation partners, system integrators, and third-party vendors.
• Coordinate Salesforce Service Cloud and customer service, contact center, or case management transformation initiatives.
• Identify and manage project risks, issues, dependencies, and change requests.
• Drive stakeholder communication, status reporting, governance, and successful solution delivery.

Skills:

• Salesforce ecosystem experience with strong understanding of Service Cloud capabilities.
• Customer service, contact center, or case management transformation experience.
• Strong project leadership, organization, communication, stakeholder management, and risk management skills.
• Experience managing multiple implementation partners and system integrators.
• PMP, PgMP, SAFe Program Consultant (SPC), SAFe Agilist, or equivalent certification.

Experience:

• Proven experience leading Salesforce implementation or transformation programs.
• Experience managing scope, cost, schedule, staffing, budgets, risks, and contractual deliverables.
• Experience coordinating complex programs involving multiple teams, vendors, and stakeholders.

Education:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
• PMP, PgMP, SAFe, or equivalent project/program management certification preferred or required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.