Salesforce Platform & Integration Lead

EEONLINE; Colorado; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Colorado Springs Utilities is seeking a Salesforce Platform & Integration Lead to administer Salesforce, lead development and enterprise integrations, and guide security-focused, scalable solutions across customer service and field operations.

The role requires hands-on experience with Apex, LWC, Flow, REST/SOAP APIs, and MuleSoft, BizTalk, and Azure API Management. A hybrid work schedule applies after probation, with relocation assistance available.

Qualifications

• Enterprise experience administering and developing on the Salesforce platform.
• Hands-on experience with Apex, Lightning Web Components, Flow, SOQL, REST and SOAP APIs, JSON, XML, web services.
• Ability to design reliable Salesforce solutions and integrations and assess security and operational impacts.

Responsibilities

• Administering and optimizing Salesforce environments, including users, roles, profiles, permissions, data quality, configuration and platform health.
• Designing and developing Salesforce solutions using declarative capabilities and custom development, including Apex, LWC, Flow, integrations, and automated testing.
• Providing technical leadership by reviewing designs, mentoring team members, and establishing standards for Salesforce and integration delivery.
• Defining Salesforce solution architecture and integration patterns to improve security, scalability, and reuse.
• Using MuleSoft to evaluate, design, and support API-led integrations and plan migration of legacy integrations.
• Maintaining and supporting BizTalk, Azure API Management, web services and APIs, and automation frameworks.
• Supporting production operations including monitoring, incident response, and release validation.
• Applying secure design practices and integration governance.
• Building relationships with internal and external partners to support Salesforce and integration services.

Skills

Salesforce admin

Apex

Lightning Web Components

Flow

SOQL

REST APIs

SOAP APIs

CI/CD

Security

Vendor management

Communication

Tools

BizTalk

Azure API Management

MuleSoft

Job description

Salesforce Platform & Integration Lead

Organization

Colorado Springs Utilities

Region

Canada, Colorado, Colorado Springs

End Of Contest

October 1, 2026

Type

Full time

Category

Sales

Description

Colorado Springs Utilities' CRM and Integration team is hiring a Salesforce Platform & Integration Lead! In this job, you will be the Salesforce Application, Development and Integration Lead and serve as the organization's lead technical expert for Salesforce administration, Salesforce development, and enterprise integrations. This role will help shape how Salesforce and integration services support customer service, field operations, billing-adjacent processes, and other critical utility workflows across our four-service utility.

A hybrid Telework Schedule will be considered for this position after your 6 month probationary period; hybrid is defined as a pre-determined blend of working from home and in the office. (Mon/Fri remote & Tues/Wed/Thurs in office)

This position is eligible for relocation assistance

This is a hands-on technical leadership role. The person in this position will administer and optimize the Salesforce platform, design and develop scalable solutions, guide secure integration patterns, and provide technical direction to developers, analysts, vendors, and business partners. The role will also help maintain existing integration platforms such as BizTalk and Azure API Management while supporting the long-term transition of appropriate integration capabilities to MuleSoft. The right candidate will be comfortable solving complex problems while also setting standards that improve reliability, security, maintainability, and reuse.

Why This Role Matters

Salesforce and enterprise integrations are central to how Colorado Springs Utilities serves customers, connects business processes, and shares data across critical systems. This role helps ensure current integration platforms are secure, reliable, well-documented, and supportable while helping guide the organization toward a more modern MuleSoft-based integration strategy over time. Success in this role directly improves service quality, operational visibility, data consistency, and the ability for teams to deliver technology solutions with confidence.

A day in the life of a Salesforce Platform & Integration Lead may include:

• Administering and optimizing Salesforce environments, including users, roles, profiles, permission sets, sharing, data quality, configuration, releases, and platform health
• Designing and developing Salesforce solutions using declarative capabilities and custom development, including Apex, Lightning Web Components, Flow, SOQL, integrations, and automated testing
• Providing technical leadership by reviewing solution designs, mentoring team members, guiding troubleshooting efforts, and helping establish standards for Salesforce and integration delivery
• Defining Salesforce solution architecture, integration patterns, engineering standards, and release practices that improve security, scalability, maintainability, and reuse
• Using MuleSoft knowledge to evaluate, design, and support API-led integrations between Salesforce, cloud platforms, third-party services, and on-premises applications, while helping plan the migration of appropriate legacy integrations to MuleSoft over time
• Maintaining and supporting existing integration capabilities, including BizTalk, Azure API Management, web services, REST and SOAP APIs, JSON, XML, orchestration tools, source control, and automated testing frameworks
• Supporting production operations, including monitoring, incident response, root cause analysis, release validation, service reliability, and communication with business partners during issues or outages
• Applying secure design practices, including least privilege, data protection, authentication, authorization, auditability, change control, and integration governance
• Building internal, external, and third-party supplier relationships to ensure commitment and support for Salesforce applications, MuleSoft integrations, API services, and related enterprise platforms

Required Qualifications

• Enterprise experience administering and developing on the Salesforce platform, including configuration, security, data models, automation, deployment, troubleshooting, and platform governance
• Hands-on experience with Apex, Lightning Web Components, Flow, SOQL, REST and SOAP APIs, JSON, XML, web services, automated testing, source control, and CI/CD practices
• Ability to design reliable Salesforce solutions and integrations and assess the strengths, limitations, security considerations, and operational impacts of different approaches
• Experience supporting production applications or integrations, including monitoring, incident response, root cause analysis, and release validation
• Strong communication, documentation, collaboration, mentoring, troubleshooting, and vendor-management skills
• Ability to work with product owners, analysts, developers, cybersecurity, infrastructure, vendors, and business teams to deliver secure and reliable enterprise solutions

Preferred Qualifications

• Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I/II, Integration Architect, or related credentials
• MuleSoft certifications such as MuleSoft Developer or MuleSoft Integration Architect
• Knowledge of MuleSoft Anypoint Platform, API-led connectivity, integration standards, API lifecycle management, and reusable integration patterns
• Experience maintaining or modernizing legacy and existing integration platforms such as BizTalk, Azure API Management, or similar enterprise integration technologies
• Experience with Salesforce integrations, MuleSoft integrations, enterprise API management, or integration platforms in a utility, public-sector, regulated, or complex enterprise environment
• Experience creating technical documentation, architecture diagrams, integration runbooks, support procedures, and platform standards

What Success Looks Like

• Salesforce solutions and integrations are stable, secure, supportable, and aligned to business needs
• APIs and integrations follow reusable patterns, reduce one-off solutions, and improve long-term maintainability
• Existing BizTalk, Azure API Management, and related integrations remain reliable during the transition while clear migration plans are developed and executed where appropriate
• Production issues are resolved quickly, root causes are addressed, and recurring problems are reduced over time
• Documentation, runbooks, release practices, and support procedures are clear enough for others to operate and maintain the environment
• Data quality, platform governance, and change control improve across Salesforce and connected systems
• Business partners, vendors, and technical teams have confidence in the direction, reliability, and support model for Salesforce and integration services

Contact

Colorado Springs Utilities

121 S Tejon - 5th Floor

Colorado Springs

Colorado United States

www.csu.org