Salesforce Operations Manager (IT Manager 1)

Ohio Department of Job and Family Services; Akron (OH); On-site; USD 102,000 - 145,000; Full time

Job summary

The Salesforce Operations Manager at the Office of Information Services leads governance, stability, and operational excellence for the GovCloud+ platform, serving critical agency applications in a high‑demand environment.

You will oversee multiple Salesforce apps, ensure security and compliance, manage licensing and vendor relations, and drive continuous improvements across production operations.

Responsibilities

• Oversee day‑to‑day administration and operational stability of the Salesforce GovCloud+ environments, ensuring production regions, schedules, and core services run reliably.
• Coordinate, review, and approve all Salesforce configuration, metadata, and deployment activities to maintain governance standards and prevent disruption to production operations.
• Manage user access, permission structures, and security controls—ensuring compliance, data integrity, and adherence to platform guardrails.
• Monitor platform performance, logs, integrations, and security events; lead troubleshooting and escalation with Salesforce Support and vendors to resolve high‑impact issues.
• Guide environment planning, sandbox refresh cycles, release readiness, and deployment sequencing to ensure continuity of batch processes and system workflows during updates.
• Maintain compliant data management and backup strategies using approved backup tools, ensuring recoverability, continuity, and protection of critical production data.
• Coordinate with integration teams and other technical units to ensure connected systems and APIs run current, stable versions within production schedules.
• Supervise and mentor Salesforce administrators, providing direction, technical oversight, problem‑solving support, and ensuring adherence to operational standards.
• Serve as the primary point‑of‑contact for Salesforce licensing, renewals, and vendor coordination, ensuring resource planning aligns with operational and budget needs.
• Develop, maintain, and enforce operational standards, procedures, documentation, and performance reporting that support reliable production management and continuous improvement.

Job description

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round‑clock operation of automated information systems. Due to the number of end‑users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round‑clock operation of automated information systems. Due to the number of end‑users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Salesforce Operations Manager serves as a key leader within the Office of Information Services, overseeing the governance, stability, and operational excellence of the Salesforce Government Cloud Plus (GovCloud+) platform that supports mission‑critical services across ODJFS. This role is ideal for an experienced Salesforce platform leader who excels in coordinating complex administrative environments, guiding high‑performing teams, and ensuring secure, scalable solutions that meet the needs of a rapidly expanding portfolio of agency applications.

In this role, you will lead the team responsible for administering and supporting multiple Salesforce applications, internal systems, and community portals used by a broad array of business partners. You will ensure platform stability, compliance with state and federal security requirements, and high‑quality service delivery while managing licensing, vendor relationships, release readiness, and ongoing operational improvements across GovCloud+.

You will oversee daily platform operations, guide governance decisions, manage staff performance, and collaborate with business units and technology partners to align Salesforce solutions with organizational needs. This position blends operational oversight with strategic direction, offering the opportunity to mature an enterprise Salesforce environment while elevating team capabilities and platform reliability.

Duties Include But Are Not Limited To

• Oversee day‑to‑day administration and operational stability of the Salesforce GovCloud+ environments, ensuring production regions, schedules, and core services run reliably.
• Coordinate, review, and approve all Salesforce configuration, metadata, and deployment activities to maintain governance standards and prevent disruption to production operations.
• Manage user access, permission structures, and security controls—ensuring compliance, data integrity, and adherence to platform guardrails.
• Monitor platform performance, logs, integrations, and security events; lead troubleshooting and escalation with Salesforce Support and vendors to resolve high‑impact issues.
• Guide environment planning, sandbox refresh cycles, release readiness, and deployment sequencing to ensure continuity of batch processes and system workflows during updates.
• Maintain compliant data management and backup strategies using approved backup tools, ensuring recoverability, continuity, and protection of critical production data.
• Coordinate with integration teams and other technical units to ensure connected systems and APIs run current, stable versions within production schedules.
• Supervise and mentor Salesforce administrators, providing direction, technical oversight, problem‑solving support, and ensuring adherence to operational standards.
• Serve as the primary point‑of‑contact for Salesforce licensing, renewals, and vendor coordination, ensuring resource planning aligns with operational and budget needs.
• Develop, maintain, and enforce operational standards, procedures, documentation, and performance reporting that support reliable production management and continuous improvement.

Schedule:

Full-time.

Hours:

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location:

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215. Akron - 172 S. Broadway Street, Akron, OH 44308. Dayton - 6680 Poe Avenue, Dayton, OH 45414.

Travel:

Occasional travel within the state of Ohio.

PN: 20039925

Option 1

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• AND Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 mos. exp. in performing project management functions as defined in series purpose.

Option 2

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 months exp. in performing project management functions as defined in series purpose.

Option 3

• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Option 4

• The equivalent of Minimum Class Qualifications For Employment noted above.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
Annual

Step 1

$48.93

Step 2

$51.65

Step 3

$54.49

Step 4

$57.56

Step 5

$60.71

Step 6

$64.18

Step 7

$66.82

Step 8

$69.94

Hourly

$48.93
$51.65
$54.49
$57.56
$60.71
$64.18
$66.82
$69.94

Annual

$101,774
$107,432
$113,339
$119,725
$126,277
$133,494
$138,986
$145,475

Months of Employment

At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months

Organization

Job & Family Services

Agency Contact Name and Information

[e-mail]

Unposting Date

Sep 27, 2026, 10:59:00 PM

Primary Location

United States of America-OHIO

Classified Indicator

Unclassified

Union

Exempt from Union

Technical Skills

System Administration, Network Administration, Information Technology, Management

Professional Skills

Consultation, Critical Thinking, Strategic Thinking, Written Communication

Primary Technology

Not Applicable

Agency Overview

Who We Are

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.