Salesforce/MuleSoft Support Engineer

Algoleap Technologies Inc; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Algoleap Technologies Inc is seeking a Salesforce/MuleSoft Support Engineer to join the application and integration support team. This fully remote role delivers hands-on production support for Salesforce CRM, MuleSoft Anypoint Platform, APIs, integrations, and data flows.

You will troubleshoot incidents, monitor performance, and assist with deployments while ensuring security and change management compliance in a fast-paced, remote environment.

Qualifications

• 7+ years of experience in application support, integration support, Salesforce administration, or MuleSoft support.
• Hands-on experience with Salesforce CRM administration, including users, profiles, reports, dashboards, and data quality.
• Familiarity with MuleSoft Anypoint Platform components.
• Strong knowledge of REST/SOAP, JSON/XML, OAuth, and security concepts.
• Experience troubleshooting data transformations, API errors, and batch jobs.
• Ability to work independently in a fast-paced, remote environment.
• Experience in financial services or regulated environments is preferred.

Responsibilities

• Provide day-to-day production support for Salesforce CRM and MuleSoft issues, including triage, troubleshooting, resolution, and escalation.
• Troubleshoot API, integration, data transformation, authentication, connectivity, and application issues across Salesforce, MuleSoft, and connected systems.
• Monitor MuleSoft applications, APIs, queues, logs, and integration performance for reliability and timely resolution.
• Support Salesforce administration: users, profiles, permissions, roles, reports, dashboards, flows, validations, and config updates.
• Analyze failed transactions, data sync issues, API errors, and batch failures; coordinate corrective actions with teams.
• Assist deployment support, release validation, regression testing, and post-production verification for Salesforce and MuleSoft changes.
• Create and maintain support docs, runbooks, knowledge articles, issue logs, and SOPs.
• Collaborate with vendors, business users, developers, and infra teams to resolve issues and improve support processes.
• Ensure changes comply with security, audit, and change management policies.
• Identify recurring issues and suggest process improvements and automation opportunities.

Skills

Salesforce administration

MuleSoft support

Application support

Integration support

REST/SOAP APIs

Data transformation

Incident management

Troubleshooting

Remote collaboration

Documentation

Tools

Salesforce CRM

MuleSoft Anypoint Platform

API management

Job description

Our customer is seeking a Salesforce/MuleSoft Support Engineers to join their application and integration support team. These engineers will provide hands‑on production support for Salesforce CRM, MuleSoft Anypoint Platform, APIs, integrations, data flows, user issues, and operational incidents while the internal team focuses on active project delivery. This is a fully remote position.

Responsibilities:

• Provide day-to-day production support for Salesforce CRM and MuleSoft Anypoint Platform issues, including incident triage, troubleshooting, resolution, and escalation.
• Troubleshoot API, integration, data transformation, authentication, connectivity, and application issues across Salesforce, MuleSoft, and connected enterprise systems.
• Monitor MuleSoft applications, APIs, queues, logs, alerts, and integration performance to maintain reliability, availability, and timely issue resolution.
• Support Salesforce administration activities such as user access, profiles, permission sets, roles, reports, dashboards, flows, validation rules, and configuration updates.
• Analyze failed transactions, data synchronization issues, API errors, and batch processing exceptions; coordinate corrective actions with technical and business teams.
• Assist with deployment support, release validation, regression testing, and post‑production verification for Salesforce and MuleSoft changes.
• Create and maintain support documentation, runbooks, knowledge articles, issue logs, and standard operating procedures.
• Collaborate with vendors, business users, developers, and infrastructure teams to resolve issues and improve operational support processes.
• Ensure changes and support activities comply with organizational security, audit, and change management policies.
• Identify recurring issues, recommend process improvements, and support automation opportunities to reduce manual support effort.

Qualifications:

• 7+ years of experience in application support, integration support, Salesforce administration, MuleSoft support, or similar technology roles.
• Hands‑on experience supporting Salesforce CRM, including user setup, security model, objects, fields, page layouts, flows, reports, dashboards, and data quality issues.
• Working knowledge of MuleSoft Anypoint Platform, including Runtime Manager, API Manager, Exchange, Design Center, Anypoint Studio, CloudHub, and application logs.
• Strong understanding of REST/SOAP APIs, JSON, XML, HTTP/S, OAuth, SAML, certificates, and common integration patterns.
• Experience troubleshooting DataWeave mappings, API errors, batch jobs, queues, file transfers, and data synchronization issues.
• Familiarity with SQL, relational databases, API testing tools, log analysis, and monitoring tools.
• Understanding of change management, incident management, release support, and production support best practices.
• Excellent communication and documentation skills with the ability to explain technical issues to business and technical stakeholders.
• Ability to work independently and collaboratively in a fast‑paced, remote support environment.
• Experience in financial services, banking, or regulated environments is preferred.

Preferred Certifications (a plus):

• Salesforce Certified Administrator
• Salesforce Platform App Builder
• Salesforce Certified MuleSoft Developer
• Salesforce Certified MuleSoft Integration Foundations
• ITIL Foundation, CompTIA Security+, or equivalent production support certification