Salesforce MarTech Senior Manager: Growth & Exec Engagement

CDW LLC.; Northern (KY); Hybrid; USD 140,000 - 185,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Job summary

CDW LLC is seeking a Senior Manager – Salesforce Professional Services to lead strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.

You will drive practice growth, establish executive relationships, and oversee delivery excellence,

Qualifications

• Bachelor’s degree and 10+ years of enterprise Salesforce delivery experience, including planning, development, implementation and support, with at least 3 years of managerial experience.
• Ability to lead teams and gain consensus.
• Experience delivering large-scale Salesforce solutions across planning, development, implementation and support.
• Strong collaboration with Sales and leadership teams to achieve service goals.
• Salesforce certifications are a plus.

Responsibilities

• Lead Salesforce Professional Services teams to achieve financial, operational, customer satisfaction, and coworker development objectives.
• Drive practice growth through services revenue, profitability, pipeline development, forecasting, utilization, and strategic business planning.
• Partner with Sales, Solution Architects, and Services teams to identify, shape, and close strategic opportunities while supporting executive customer engagements.
• Establish executive-level relationships with customers, Salesforce, and key partners to drive joint go-to-market initiatives and long-term growth.
• Participate in customer meetings, solution development, proposal reviews, sales pursuits, and C-suite discussions as a trusted advisor and executive sponsor.
• Provide executive oversight for Salesforce consulting, implementation, integration, and managed services engagements.
• Ensure successful delivery through governance, resource planning, risk management, financial controls, and clear customer communication.
• Own customer satisfaction and loyalty across strategic enterprise engagements.
• Lead resolution of complex delivery and commercial issues while maintaining high-quality service standards.
• Define the Salesforce services portfolio strategy, onboarding new offerings, retiring legacy services, and developing reusable methodologies and assets.
• Collaborate with sales and accounts to expand customer adoption of Salesforce technologies.
• Establish operating rhythms for business reviews, workforce planning, forecasting, capacity management, and performance tracking.
• Lead, coach, mentor, and develop managers, architects, consultants, engineers, and project leaders.
• Build workforce capabilities through certification programs, career development, succession planning, and leadership development.
• Develop relationships with Salesforce and strategic partners to align resources, capabilities, and growth objectives.
• Foster a culture of accountability, collaboration, innovation, customer focus, and continuous improvement.

Skills

Salesforce leadership

Strategic planning

Executive relationship management

Forecasting & budgeting

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce

Job description

CDW LLC is seeking a Senior Manager – Salesforce Professional Services to lead strategy, development, and execution of technology services within a defined portfolio. This role serves as a business, sales, and solutions leader, driving alignment across Sales, Solution Architects, and Services teams while ensuring operational excellence and achievement of financial, customer, and coworker outcomes.

You will drive practice growth, establish executive relationships, and oversee delivery excellence,