Customer Relationship Management Manager

University Support Services, an affiliate of St. George's University; Great River (NY); On-site; USD 131,750 - 155,000; Full time

Job summary

An educational institution in Great River, NY is seeking a Manager for its Salesforce platform. This mid-senior level position focuses on managing operations, leading a technical team, and liaising with stakeholders. The ideal candidate will have over four years of Salesforce experience and project management expertise. This role offers a competitive salary within a hybrid work environment.

Qualifications

• 4+ years of delivering enterprise IT solutions.
• 4+ years of hands-on Salesforce experience.

Responsibilities

• Manage operations related to the Salesforce platform.
• Lead a team and provide strategic thought leadership.
• Act as a liaison between users, vendors, and development teams.
• Design and build solutions adhering to Salesforce best practices.

Skills

Salesforce administration

Project management

Agile/Scrum methodologies

Analytical skills

Communication skills

Tools

Jira

Asana

Job description

Overview

The official title of this role is Manager, Salesforce. This is a hybrid position based in Great River, NY (Suffolk County).

HR Business Partner | Talent Acquisition | Employee Wellness | Employee Relations | Employee Engagement. Official title: Manager, Salesforce.

Compensation

Base pay range: $131,750.00/yr - $155,000.00/yr

This range is provided by University Support Services, an affiliate of St. George's University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

Responsibilities

• Plans, organizes, and manages operations and activities relating to the functionality of the overall Salesforce platform.
• Balance individual workload and work of the team to establish timelines and deliver on time.
• Lead a team of technical resources and provide strategic thought leadership to application development; approve scope of work, time and cost estimates, resource allocation, and identifying critical path activities and dependencies.
• Meet with the business stakeholders and elicit functional requirements and create technical design.
• Proactively identify, communicate, and manage potential issues or risks with the system landscape and act as an escalation point for the technical team in addressing critical production support issues.
• Serve as the primary system administrator and manage the SF application, respond to the needs of the user and organization.
• Design and build high-performance, reusable, and reliable solutions adhering to Salesforce best practices.
• Troubleshoot, test, and debug solutions.
• Complete regular internal system audits and prepare for upgrades.
• Manage tasks with professional status reporting, escalation, and process adherence.
• Effectively act as a liaison between our users, vendors, and the application development teams.
• Assist business stakeholders in training new users on new and/or updated features.
• Directly manage the development of integrations while adhering to best practices.
• Manage development, security, and implementation of Salesforce data feeds and other integrations.
• Assess scope and completion of new and/or modified Salesforce configurations.
• Make recommendations and help develop business requirements for any enhancements that support system performance, operational efficiencies, and/or improved user experience.
• Perform other duties as assigned.
• Experience managing and/or delivering technical solutions across the Salesforce technology stack.
• Proficiency with Agile/Scrum methodologies and project management tools (e.g., Jira, Asana, or similar).
• Strong analytical skills and ability to think outside the box.
• Detail-oriented, self-directed, with problem solving ability.
• Basic understanding of database concepts (indexes, queries, backups, disaster recovery)
• Familiarity with SOQL scripting
• Ability to work in a fast-paced environment.
• Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.
• Excellent oral and written communication skills.
• Ability to translate complex technical concepts into clear, simple terms while effectively converting business needs into actionable technical requirements.
• Demonstrated ability to lead initiatives in both technical and non‑technical settings while effectively collaborating with individuals at all levels of the organization.
• Experience acting as the liaison between business and IT staff.
• Experience supervising or playing a role within the systems development lifecycle.
• Desire to work as part of a team.
• Demonstrated ability to meet deadlines, while managing laterally and upward.
• Ability to work on multiple projects simultaneously and adjust priorities based on institutional need.
• Desire for continual professional growth and self-motivation to achieve goals.
• Excellent project management skills.
• Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities.
• Displays a high degree of initiative and effective organization and time management skills.
• Strong mental acuity.

Qualifications

• 4+ years’ experience of delivering enterprise information technology solutions.
• 4+ years of hands-on Salesforce experience (administration, development, or consulting)

Work Environment / Physical Demands

• This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.
• The ability to maintain good concentration while dealing with interruptions.
• Mobility within the office including movement from floor to floor.

Hours and Travel

• A typical work week is Monday through Friday 9am to 5pm.
• Flexible hours required to implement strategy, enterprise initiatives and execute deliverables.
• May require some international travel.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care, Health and Human Services, and Higher Education