Salesforce Lead Engineer (Certified Architect)

Gravity Infosolutions, Inc.; United States; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Gravity Infosolutions, Inc. is seeking a Salesforce Lead Engineer (Certified Architect) to guide enterprise CRM strategy across the United States.

You will architect and deliver Service Cloud and Agentforce Voice programs, own release engineering and environment management for the Salesforce Engagement Layer, and mentor engineers on designs aligned with the Snowflake data foundation. The role emphasizes leadership in client-facing discussions and cross-team collaboration.

Qualifications

• Bachelor's degree in Computer Science or Information Systems (or equivalent).
• 8+ years Salesforce development and architecture experience.
• Salesforce Certified Technical Architect is required, or hands-on with Salesforce Service Cloud and Agentforce.
• Experience integrating Salesforce with Snowflake, preferably via MuleSoft.
• Federal or public-sector Salesforce delivery experience is preferred.

Responsibilities

• Architect Salesforce Service Cloud and Agentforce Voice solutions for contact-center and loan-servicing workflows.
• Own release engineering and environment management for the Salesforce Engagement Layer.
• Lead and review Salesforce Engineers; ensure designs align with Snowflake data foundation.
• Support Contact Center Intelligence use cases, including IVR and telephony data flowing through Service Cloud and Agentforce into Snowflake and Tableau.
• Participate in sprint planning, reviews, and technical discussions; report progress to Engagement Lead and Project Manager.
• Provide support for technical interviews and client-facing discussions as needed.

Skills

Salesforce development

Architecture

Release engineering

Team leadership

Education

Bachelor's degree in Computer Science, Information Systems

Tools

Snowflake

MuleSoft

Tableau

Service Cloud

Agentforce

Job description

Salesforce Lead Engineer (Certified Architect)

Location

• Anywhere in the United States
• DC, MD, or VA preferred
• Only USC & GC

Work Type

• Full-Time Employment (FTE)
• Remote / Hybrid
• Mostly remote, with occasional in-person meetings

Responsibilities

• Architect Salesforce Service Cloud and Agentforce Voice solutions supporting contact-center and loan-servicing workflows.
• Own release engineering and environment management for the Salesforce Engagement Layer.
• Lead and review the work of Salesforce Engineers, ensuring technical designs align with the governed Snowflake data foundation.
• Support Contact Center Intelligence use cases, including IVR and telephony data flowing through Service Cloud and Agentforce into Snowflake and Tableau.
• Participate in sprint planning, reviews, and technical discussions, including reporting progress on assigned deliverables to the Engagement Lead and Project Manager.
• Provide support for technical interviews and client-facing discussions as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent experience may be considered.
• 8+ years of Salesforce development and architecture experience.
• Required Salesforce certification:
• Salesforce Certified Technical Architect, or
• Hands-on experience with Salesforce Service Cloud and Agentforce, or comparable AI-enabled service automation platforms.
• Experience integrating Salesforce with external data platforms such as Snowflake, preferably using MuleSoft.
• Federal or public-sector Salesforce delivery experience is preferred.