Salesforce L2/L3 Support Engineer – Italian (EU-based)

Poland and Middle-Eastern Europe; United States; Remote; USD 75,000 - 92,000; Full time

Job summary

Xebia, a global AI-first transformation partner, is seeking a Salesforce technical support specialist to handle L2/L3 incidents. The role requires strong Apex/SOQL/LWC expertise, Fluent Italian, and experience with Azure DevOps and managed packages. EU work region and work permit are required.

Join a diverse team delivering Salesforce solutions, empowering clients with reliable incident response, deployment support, and continuous improvement across environments.

Qualifications

• Experience in Salesforce L2/L3 support or similar technical support role.
• Fluent Italian is a must.
• Hands-on Salesforce development skills incl. Apex, SOQL, Flow, LWC, Aura.

Responsibilities

• Serve as primary resolver for L2/L3 support activities.
• Investigate and resolve incidents, issues, sub-tasks and technical activities.
• Troubleshoot complex Salesforce issues and identify root causes.
• Develop and implement changes using Apex, Flow and LWC.
• Perform batch failure triage and recovery.
• Assess impact of managed-package updates and deployments.
• Prepare technical documentation: Technical Analysis, Delivery, Release notes, Bug and Incident reports.
• Collaborate with other teams and AMS for timely resolutions.
• Support continuous improvement of Salesforce platform and processes.

Skills

Salesforce L2/L3 support

Apex

SOQL

Salesforce Flow

Lightning Web Components

Aura Components

English communication

Azure DevOps

Ant-based deployment

Root-cause analysis

AI-assisted development

Education

Salesforce Platform Developer II

Tools

Azure DevOps

Ant-based deployment

Job description

Xebia, a global AI-first transformation partner, is seeking a Salesforce technical support specialist to handle L2/L3 incidents. The role requires strong Apex/SOQL/LWC expertise, Fluent Italian, and experience with Azure DevOps and managed packages. EU work region and work permit are required.

Join a diverse team delivering Salesforce solutions, empowering clients with reliable incident response, deployment support, and continuous improvement across environments.