Salesforce Implementation Manager

Confidential; California; Hybrid; USD 140,000 - 200,000; Full time

Job summary

Confidential in California seeks a Salesforce Implementation Manager to translate strategic goals into a prioritized Salesforce roadmap. You will lead a small team, manage CPQ, forecasting, and service cloud workflows, and ensure data integrity across a multi-country, multi-currency environment.

You will drive adoption through change management, training, and clear executive updates while maintaining platform health and governance as business needs evolve.

Qualifications

• 8+ years of Salesforce experience leading implementations from Requirements through rollout and support.
• Deep knowledge of Salesforce CPQ in a complex, multi-product environment with multi-currency support.
• Strong experience configuring forecasting for sales leadership with detailed dashboards.
• Proven ability to design and govern workflow automation, including Flows and approvals.
• Experience managing Salesforce developers and administrators and building strong teams.
• Experience supporting a global, multi-country Salesforce org with regional requirements.

Responsibilities

• Translate executive goals into a prioritized Salesforce roadmap and communicate trade-offs in business terms.
• Lead a small team including a developer and administrator; set sprint priorities and maintain delivery predictability.
• Oversee CPQ, forecasting, cases, and workflows; ensure data consistency end to end.
• Drive adoption with change management plans, training, user guides, and post-launch support.
• Plan and run global implementations across countries, considering local currencies and regulatory needs.

Skills

Salesforce

CPQ

Forecasting

Workflow automation

Team leadership

Stakeholder communication

Multi-currency

Change management

DevOps tools

Jira/Azure DevOps

Tools

Jira

Azure DevOps

Copado

Gearset

Salesforce DevOps Center

Job description

We are looking for a Salesforce Implementation Manager to join our team. The Salesforce Implementation Manager will be the translator between three groups: executives who set direction, middle managers who run the business day to day, and the sales and service users who live in the system.

You will lead a small team including a developer and administrator supporting a complex, multi-country, multi-currency org. The work centers on CPQ, forecasting, and service cloud workflow automation, in a business where priorities shift quickly. You will need to adapt the roadmap without losing platform stability or user trust.

Key responsibilities

Bridge leadership, management, and the front line:

• Translate executive goals into a prioritized Salesforce roadmap, and explain trade-offs and timelines in business terms along with system capabilities and limitations.
• Partner with regional, global, and functional managers to understand how their teams sell, quote, and forecast, and where the system helps or gets in the way.
• Spend time with frontline users through ride-alongs, feedback sessions, and usage data, and bring what you learn back to the team to enhance the overall productivity and drive sales.
• Facilitate decisions when stakeholder needs may conflict with each other and build consensus across regions and teams.
• Report platform health, adoption, and delivery progress to executives in clear, concise updates.

Lead the Salesforce team:

• Manage, coach, and develop a small team of Salesforce developers and administrators.
• Set sprint priorities, balance new work against support, and keep delivery predictable as priorities shift.
• Establish standards for configuration, code quality, testing, documentation, and release management.
• Manage relationships with implementation partners and contractors when needed.

Own CPQ, forecasting, cases and workflows:

• Oversee a complex Salesforce CPQ environment, including product and price rules, bundles, discounting and approval structures, and multi-currency quoting.
• Ensure forecasting configuration gives leadership an accurate, trusted view of pipeline across regions.
• Manage service cloud workflows for all case record types
• Design and govern workflow automation (Flows, approval processes) so it stays scalable and maintainable.
• Make sure CPQ, opportunity, forecasting and case data stay consistent end to end.

Deliver globally and drive adoption:

• Plan and run implementations and enhancements across multiple countries, accounting for local currencies, languages, and regulatory needs.
• Lead change management: communication plans, training, user guides, and post-launch support.
• Track adoption and data quality, and act on gaps.
• Maintain governance over org architecture, security, and technical debt as the business evolves.

Required qualifications:

• 8+ years of Salesforce experience, including leading implementations from requirements through rollout and support.
• Deep, hands‑on knowledge of Salesforce CPQ in a complex environment: multiple product lines, advanced pricing and discounting, approvals, and contract or renewal processes.
• Strong experience configuring and supporting Salesforce forecasting for sales leadership including detailed dashboards with multiple and flexible views.
• Proven expertise designing and governing workflow automation, including Flows and approval processes.
• Experience managing Salesforce developers and administrators, with a track record of building effective teams.
• Experience supporting a global, multi‑country Salesforce org (multi‑currency, multiple languages, regional requirements).
• Demonstrated ability to communicate with and influence executives, managers, and end users alike.
• Deep understanding and familiarity with integrations to ERP, billing, and finance systems.
• Comfort reprioritizing quickly while keeping quality, governance, and team morale intact.

Preferred qualifications:

• Salesforce certifications such as Administrator, Advanced Administrator, CPQ Specialist, Platform App Builder, or Sales Cloud Consultant.
• Background in Agile delivery and tools such as Jira or Azure DevOps.
• Experience with DevOps and release tooling (e.g., Copado, Gearset, or Salesforce DevOps Center).
• Change management training or certification (e.g., Prosci).
• Experience working across time zones and cultures; additional languages a plus.

What success looks like:

First 90 days:

Build relationships with executive sponsors, regional managers, and key user groups. Assessed the CPQ, forecasting, and workflow setup and identified the top pain points. Established a clear intake and prioritization process for the team.

First 6 months:

Delivered visible improvements users notice. Published a roadmap that leadership endorses. Put release management and documentation standards in place.

First year:

Measurably higher adoption and data quality across regions. Leadership trusts forecast numbers coming out of Salesforce. Team delivers predictably even as priorities change.

Who thrives here:

Our business moves fast, and needs change often. You will do well here if you:

• Are equally comfortable in a boardroom, a regional sales meeting, and a working session with an end user.
• Stay calm when priorities shift, and can re‑plan quickly without losing sight of long‑term platform health.
• Know when to say "not yet" and can explain why in a way people accept.
• Lead by enabling your team, not by being the bottleneck.
• Measure success by how well people use the system, not just by what gets shipped.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.