Salesforce CRM Lead - US Adoption & Analytics (Hybrid)

SIGVARIS GROUP USA; Atlanta (GA); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Highly competitive salary

Medical coverage

Health Spending Account

Free Life Insurance

Disability insurance

Voluntary benefits

401(k) with company match

Job summary

SIGVARIS GROUP USA is seeking a CRM Power User to lead Salesforce adoption for the U.S. sales and service teams. The role focuses on user support, data quality, and reporting across Sales Cloud and Service Cloud while liaising with a global CRM program.

The position combines training, process improvement, and UAT in a hybrid work setup with occasional office presence in Peachtree City, GA. You will drive CRM enhancements, deliver dashboards, and support ongoing CRM governance, working closely

Qualifications

• Must have an associate's degree or equivalent experience.
• Must have a minimum of more than 2 years of hands-on Salesforce experience (Sales Cloud and Service Cloud required), including direct end-user troubleshooting and training.
• Strong understanding of sales pipeline management and customer service/case management workflows.
• Experience building Salesforce reports, dashboards, and basic automation (Flows, validation rules).
• Familiarity with data management and integration concepts, and analytics tools such as PowerBi.
• Comfort working inside an Agile/DevOps delivery framework (sprints, User Stories, UAT cycles) - willingness to learn if not already familiar.
• Strong communication and training skills across regions.
• Proven ability to influence adoption and drive process consistency without direct authority.

Responsibilities

• Serve as the primary Salesforce functional lead for the U.S. sales and service teams spanning Sales Cloud and Service Cloud.
• Act as the direct point of contact for End Users - troubleshoot and resolve day-to-day Salesforce issues as they come into the Sigvaris IT ticketing system.
• Categorize and enrich incidents; elevate complex process or configuration issues to the Technical Consultant/Developer or global IT team.
• Coordinate with the global operational support organization to ensure issues are routed correctly and resolved by the right team - holding that team accountable for its share of ongoing support, not absorbing work that belongs with them.
• Identify and implement opportunities to improve Salesforce workflows, automation, and reporting across both sales and service processes.
• Maintain data quality, accuracy, and governance standards, including regular audits and data hygiene (deduplication, completeness tracking).
• Build and maintain CRM reports and dashboards supporting, for example, sales performance, pipeline health, and service metrics (case volume, resolution time, SLA adherence).Coordinate analytics work external to Salesforce with the global BI team.
• Develop, coordinate and deliver CRM training, onboarding, refresher training, best-practice sessions and user-friendly documentation, partnering with Sales Leadership to identify ongoing training and development needs.
• Represent the U.S. market needs to the global CRM project team and Stream Leads, feeding local input into the Global Roadmap.
• Participate in the Agile project activities, including user story development and sprint reviews.
• Own User Acceptance Testing (UAT): define real-world test cases, run test scenarios, and validate releases before go-live.
• Periodically engage with U.S. field team to understand CRM workflows, identify adoption barriers, gather feedback and identify opportunities to improve field effectiveness.
• Maintain an ongoing project footing after go-live - this is not a one-time rollout task; stay engaged in the continuous evolution of the global solution sprint over sprint.
• Follows established company policies and procedures to ensure compliance with SIGVARIS policies, industry standards, ISO 13485 standards, and Federal, State and local laws.
• Follows all work instructions, creates and maintains accurate records to meet all internal and external requirements to support the SIGVARIS Quality System and Quality Policy.
• Accurately performs any other duties and responsibilities as assigned to ensure an efficient workflow.

Skills

Salesforce

End-user support

Data quality

Reporting

Training

Agile/DevOps

UAT

Power BI

Education

Associate's degree or equivalent

Tools

Salesforce

Power BI

Job description

SIGVARIS GROUP USA is seeking a CRM Power User to lead Salesforce adoption for the U.S. sales and service teams. The role focuses on user support, data quality, and reporting across Sales Cloud and Service Cloud while liaising with a global CRM program.

The position combines training, process improvement, and UAT in a hybrid work setup with occasional office presence in Peachtree City, GA. You will drive CRM enhancements, deliver dashboards, and support ongoing CRM governance, working closely