Salesforce CRM Admin - Optimize Case Workflows (Temp)

University of Kentucky; Lexington (KY); On-site; USD 30,307 - 34,440; Full time

Job summary

A prominent educational institution in Lexington is seeking a STEPS CRM Admin to enhance user experiences by building Salesforce solutions. Responsibilities include creating reports, supporting case management, and translating business needs into streamlined processes. The ideal candidate should have hands-on experience with Sales Cloud and Service Cloud and be detail-oriented to improve tools that support omni-channel service. This full-time temporary position offers competitive hourly compensation.

Qualifications

• Hands-on experience with Sales Cloud & Service Cloud.
• Experience with case management workflows and knowledge bases.
• Ability to create reports and dashboards.

Responsibilities

• Build and support case management workflows and knowledge bases.
• Translate business needs into effective Salesforce solutions.
• Create reports and dashboards that drive decisions.
• Improve processes and support omni-channel service tools.

Skills

Sales Cloud

Service Cloud

Web to case

Phone to case

Chat to case

Agentforce

Reports and Dashboards

Case escalation

Job description

A prominent educational institution in Lexington is seeking a STEPS CRM Admin to enhance user experiences by building Salesforce solutions. Responsibilities include creating reports, supporting case management, and translating business needs into streamlined processes. The ideal candidate should have hands-on experience with Sales Cloud and Service Cloud and be detail-oriented to improve tools that support omni-channel service. This full-time temporary position offers competitive hourly compensation.