Salesforce Consultant Service Cloud (m/f/x)

Salesfive Consulting GmbH; Deutschland; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

30 days of paid vacation

Personal development budget

Paid training days

Performance-based bonus

Team events

Job summary

Salesfive Consulting GmbH is seeking a Salesforce Service Cloud Consultant (m/f/x) to guide clients in analyzing and optimizing service processes. This role involves designing user-centered solutions and owning service areas in complex projects.

Applicants should have extensive experience with Salesforce solutions, particularly in consulting, along with excellent German and English communication skills. The position offers flexibility with a hybrid work model and training opportunities.

Qualifications

• Several years of experience in consulting Salesforce Service Cloud.
• Strong knowledge of customer service processes.
• Ability to translate requirements into sustainable solutions.

Responsibilities

• Conduct requirements analysis for customer service.
• Analyze and redesign service processes.
• Advise clients on optimal use of Salesforce features.

Skills

Salesforce solutions consulting

Customer service processes

Lead service area in projects

Requirements capture

Communication skills in German and English

Customer orientation

Salesforce certifications

Job description

Consulting

Role

Your new workday:

As a Salesforce Service Cloud Consultant (m/f/x), you advise our clients on analyzing, optimizing, and digitalizing their service processes. With your deep process knowledge, industry expertise, and best practices, you design scalable and user‑centered solutions in close collaboration with project management and other cloud streams. In complex transformation projects, you take professional ownership of the service area and guide our clients through change.

Tasks

How you help us make digital transformation tangible:

• Conduct requirements analysis in the customer service environment
• Analyze and redesign service processes based on best practices
• Take functional ownership of the service stream in multi‑cloud projects
• Advise clients on the optimal use of Salesforce Service Cloud features (e.g. Case Management, Omni‑Channel, Flows, Knowledge Management, CTI, Digital Engagement, Agent Workspace, Einstein Bots)
• Collaborate closely with project management, development, and other departments
• Contribute to the further development of our service portfolio and coach junior team members

What you should bring with you:

• Several years of experience in consulting and implementing Salesforce solutions, particularly with the Service Cloud
• Strong knowledge of customer service and related business processes
• Experience in leading the service area within larger Salesforce projects
• Ability to accurately capture customer requirements and translate them into sustainable solutions
• Excellent communication skills in German and English, consulting competence, and customer orientation
• Ideally, Salesforce certifications such as Service Cloud Consultant, Administrator, or Platform App Builder

Work in a dynamic, international team with flat hierarchies and an appreciative company culture.

Time Flexibility

In addition to 30 days of paid vacation and various support options for parents, you also have the opportunity to take a sabbatical or unpaid leave with us.

Location Flexibility

Our hybrid work model gives you the freedom to choose between working from home or the office. You can also work remotely within the EU for up to four weeks per year.

Look forward to an exciting onboarding experience, followed by our Academy program and your personal buddy to guide you through the first few months.

Thoughtful Learning & Development

Benefit from diverse training and certification opportunities, including a personal development budget and 2.5 paid training days per year.

Team Events

Enjoy many memorable moments with us, such as our summer event, Christmas party, Salesfive & Friends events, and much more.

We want your benefits to fit you and your lifestyle. That’s why you can customize your individual package based on your personal needs.

Exciting Perspectives

Plan your next career steps with us in a permanent position.

Monetary Appreciation

You will receive an attractive compensation model, including a performance-based bonus.