Salesforce Consultant, Quality Assurance

Openkrill; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

NeuraFlash, Part of Accenture is seeking a hands-on QA Consultant to lead quality strategies across multi-cloud Salesforce, AWS, AWS Connect, and GenAI/Agentic AI features. You’ll collaborate with solution architects, developers, and clients to define test strategies and ensure reliable delivery.

The role covers end-to-end testing, defect governance, and go-live readiness, with opportunities to apply GenAI tooling for test creation and automation.

Qualifications

• 3–6 years in Quality Assurance roles.
• 4+ years of hands‑on testing Salesforce & AWS Connect implementations.
• Hands‑on lead experience on a contact center/IVR project.
• Experience with AI/GenAI tools for testing and automation.
• Strong knowledge of test management and defect governance.
• Familiarity with multi-cloud architectures and DevOps practices.

Responsibilities

• Define quality strategies with stakeholders and align with SOW scope.
• Lead end‑to‑end testing across SIT, E2E, UAT, regression, and performance.
• Own defect lifecycle from triage to root cause analysis.
• Coordinate environments, releases, and go‑live readiness.
• Prepare QA dashboards and status reports for leadership.
• Apply risk‑based testing to prioritize coverage in complex workflows.

Skills

Quality Assurance

Salesforce testing

AWS Connect testing

Test Automation

IVR testing

AI/GenAI testing

Tools

Jira/Xray

Azure DevOps

Zephyr Scale

TestRail

qTest

Jenkins

GitHub Actions

Postman

REST Assured

SoapUI

Cyara

Hammer

JMeter

Selenium

Playwright

Job description

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We're looking for a hands-on QA Consultant to work on a team as individual contributors while having the capability of owning end-to-end quality strategies for a large, multi-stream Salesforce, AWS, AWS Connect, AI and cloud based programs. You'll serve as the quality gatekeeper across functional, SIT, E2E, UAT, regression, performance, load and go-live activities — while equally comfortable stepping in as a hands-on contributor — leading by example, not just by communicating.

You'll be a part of a quality assurance team that executes across multi-cloud Salesforce solutions (Sales, Service, Revenue, Experience Cloud, Field Service, Digital Experience, Service Cloud Voice, etc.) and AWS Connect contact center implementations, including IVR telephony, enterprise integrations, and GenAI/Agentic AI features.

Key Responsibilities

QA Strategy & Leadership

• Serve as the single QA point of contact for Associate Consultants, clients, program Associate Consultants, and technical leads simultaneously, acting as a trusted quality advisor with a seat at the project table
• QA Consultant will work closely with Solution Architects, Developers, Business Analysts, Project Managers and clients to define quality strategies, identify risks early, establish Test Strategy, Test Coverage and deliver reliable solutions within fast-paced implementation timelines.
• Own QA program management end-to-end — resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting
• Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions — without being asked
• Coordinate environment and release strategy — managing sandbox and staging environments, collaborating with DevOps/release teams on deployment schedules, change sets, and testing windows
• Lead go-live readiness assessments — compiling test completion metrics, open defect risk summaries, and formal sign-off documentation
• Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments communicated to stakeholders
• Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity

Test Design & Execution

• Independently author Test Strategy, Test Approach, detailed, scenario-based test cases, Acceptance criteria and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across all workstreams
• Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows — not just happy path coverage
• Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest
• Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack
• Own end-to-end testing of integration layers — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems
• Lead SIT, E2E, UAT, regression, performance, load, and go-live testing activities across all release cycles
• Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving structured sign-off
• Own full defect lifecycle — creation, triage, prioritization, SLA tracking, root cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout
• Track defects, risks, dependencies throughout project lifecycle
• Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery

Required Qualifications

• 3-6 years in Quality Assurance roles
• 4+ years of hands‑on experience on functional, integration, system and automated testing Salesforce and/or AWS Connect implementations
• Hands‑on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, or comparable platforms such as Twilio, Avaya, Cisco, or Genesys
• True thought leadership in future team development, leverage AI Agents to make the team & company more efficient.
• Demonstrated ability to operate as a solo QA owner in early project phases — building the program independently before scaling the team
• Exposure to Contact Center and ITSM domains strongly preferred
• Hands‑on experience in leveraging mainstream AI (LLM) tools.

Tools & Technical Skills

• Test Management & Planning: Proficient with enterprise test management tools including Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
• Defect Tracking & Governance: Strong command of Jira for end-to-end defect lifecycle management
• CI/CD & DevOps-Aware Testing: Familiarity with Jenkins, GitHub Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking. Proficient with Git-based version control — GitHub, GitLab, or Bitbucket — for managing test scripts, automation frameworks, and configuration files
• Test Automation & Performance Testing: Experience with UI automation tools for functional and regression test coverage. Proficient in API testing using Postman, REST Assured, or SoapUI. Hands‑on experience with performance and load testing tools (Cyara, Hammer, JMeter, ContextQA, ContextAI, Tosca, Selenium, Playwright any one of these)
• GenAI & Productivity Tools: Actively leverages GenAI productivity tools — Claude, Copilot, or ChatGPT — for test case generation, test data creation, and QA documentation acceleration
• Reporting & Collaboration: Confluence for QA documentation, Slack, Microsoft Teams, Google Drive and SharePoint for distributed team coordination and stakeholder communication

Soft Skills & QA Leadership

• Trusted Advisor Presence — Earns client confidence through expertise, transparency, and consistent delivery; comfortable challenging scope and requirements constructively when testability or clarity is lacking
• Radical Ownership — Takes full