Salesforce Commercial Servicing & Onboarding Tech Lead

KeyCorp; Cleveland (OH); Hybrid; USD 96,000 - 181,000; Full time

Job summary

KeyBank seeks a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for onboarding and servicing delivery squads. You will own end-to-end design, build quality, and solution delivery for Service Cloud and Experience Cloud supporting Commercial Banking operations.

You will mentor engineers, drive engineering excellence, set technical direction, and collaborate with stakeholders to translate requirements into scalable solutions while reducing contractor

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years IT experience with 5+ years on Salesforce platform.
• Proven ability to lead technical teams and delivery.
• Deep expertise in Service Cloud, Experience Cloud, and integration patterns.

Responsibilities

• Lead technical design and implementation for Service Cloud and Experience Cloud.
• Own architecture, decisions, and risk management for the portfolio.
• Perform design reviews and code reviews to ensure quality and scalability.
• Mentor engineers and drive continuous improvement.
• Collaborate with stakeholders to translate requirements into scalable solutions.

Skills

Salesforce Service Cloud

Salesforce Experience Cloud

Technical leadership

SDLC ownership

Apex LWC Flows APIs

Education

Bachelor's degree in Computer Science or equivalent

Tools

Apex

Lightning Web Components

Flows

APIs

CI/CD

Job description

Location:4910 Tiedeman Road, Brooklyn OhioLocation:Mobile - In office 2 days a week.Position SummaryKeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations.This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature.About KeyBankKeyBank is one of the nation's largest bank-based financial services companies, providing investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies across the United States.About the RoleThe Salesforce Commercial Servicing & Onboarding Tech Lead will:Provide hands-on technical leadership for Commercial onboarding and servicing delivery squadsOwn technical design, architecture, and code quality for Service Cloud and Experience Cloud solutionsLead engineering discussions, drive design reviews, and set technical standardsPartner with business stakeholders to translate requirements into scalable technical solutionsReduce contractor dependency by building sustainable internal technical capability and expertiseMentor engineers and foster a culture of technical excellence and continuous improvementGrow into formal team leadership responsibility as the team and portfolio expandKey ResponsibilitiesTechnical Leadership & DeliveryLead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing workflowsOwn solution architecture, technical decision-making, and technical risk management for the delivery portfolioPerform design and code reviews to ensure quality, maintainability, scalability, and alignment with enterprise standardsDrive hands-on development for complex features and technical challengesLead proof-of-concept efforts and technical feasibility assessments for new capabilitiesEnsure adherence to Salesforce best practices, coding standards, and platform governancePlatform & Domain ExpertiseBuild deep expertise in Commercial Banking onboarding and servicing business processesDesign solutions leveraging Service Cloud capabilities including case management, omni-channel routing, knowledge management, and service consoleDesign and deliver client-facing and employee-facing experiences using Experience Cloud (Communities)Support integration design and data synchronization with upstream and downstream enterprise systemsStay current with Salesforce platform releases, features, and emerging capabilitiesStakeholder & Cross-Functional PartnershipPartner closely with business stakeholders, operations leaders, and product owners to align technology delivery with business outcomesCollaborate with enterprise architecture, data, security, and risk partners to ensure compliant, scalable solutionsCommunicate technical concepts clearly and effectively to non-technical audiencesManage technical dependencies and coordinate with integration, infrastructure, and vendor teamsBuild trust-based relationships across Commercial Banking, Technology, and Operations teamsTeam Leadership & Talent DevelopmentProvide day-to-day technical leadership and mentorship to delivery squad engineersLead engineering discussions, technical grooming, and delivery planningFoster collaboration, knowledge sharing, and continuous improvement within the squadSupport onboarding and skills development for new team membersGrow capability to lead a team over timeInnovation & Emerging CapabilitiesPartner with product and architecture teams to design solutions leveraging Salesforce AI capabilities (Agentforce, Data Cloud / Data 360)Demonstrate willingness to learn and enable emerging platform capabilitiesIdentify opportunities to improve efficiency, user experience, and operational outcomes through platform innovationSupport responsible AI adoption aligned with enterprise governance and Model Risk frameworksRequired QualificationsBachelor's degree in Computer Science or equivalent practical experience7+ years of overall IT experience5+ years of hands-on Salesforce platform experience with strong emphasis on Service CloudProven ability to lead technical teams and drive engineering outcomes independentlyStrong technical design and architecture skills for complex Salesforce implementationsExperience with Salesforce configuration and custom development including AI assisted build (Apex, Lightning Web Components, Flows, APIs)Experience with Agile delivery methodologies and full SDLC ownershipStrong communication skills and ability to partner effectively with business and technical stakeholdersDemonstrated ability to translate business requirements into scalable, maintainable technical solutionsPreferred QualificationsSalesforce certifications including:Salesforce Certified Platform Developer I and/or IISalesforce Certified Service Cloud ConsultantSalesforce Certified AdministratorSalesforce AI-related certifications (e.g., AI Specialist, Einstein Analytics)Experience with Salesforce Experience Cloud (Communities) design and implementationExperience supporting Financial Services or Commercial Banking platformsKnowledge of Salesforce AI capabilities (Agentforce, Data Cloud, Einstein AI) with willingness to learn and enableExperience with integration platforms, APIs, and enterprise data architectureFamiliarity with DevOps tools and release management practices (CI/CD, version control, deployment automation)Prior mentorship, coaching, or informal team leadership experienceWhy Join KeyBankThis role offers the opportunity to:Build a critical Salesforce capability supporting Commercial Banking operationsEstablish yourself as a technical domain expert and trusted partner to the businessShape technical direction and standards for a high-impact delivery portfolioGrow your leadership skills with a path to team leadershipWork with emerging Salesforce AI and automation capabilitiesContribute to reducing contractor dependency and building sustainable internal capabilityKeyBank is an equal opportunity employer committed to building a diverse and inclusive workplace.Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 09/25/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].#LI-Remote