Salesforce Business Systems Analyst

TEKsystems; Pittsburgh (Allegheny County); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Disability coverage

Health Spending Account

Transit benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking a highly motivated Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. You will gather and analyze business requirements and deliver scalable Salesforce solutions in an Agile environment across Sales, Service, Marketing and Customer Success.

You will translate business needs into user stories, collaborate with Salesforce Administrators, Developers and Architects, and ensure data governance and

Qualifications

• 5+ years of experience as a Business Systems Analyst or similar role.
• 2+ years hands-on Salesforce Sales Cloud/Service Cloud experience.
• Strong communication and stakeholder management skills.

Responsibilities

• Gather, document, and validate business requirements.
• Translate needs into functional specs and user stories.
• Collaborate with Salesforce team to design scalable solutions.
• Support UAT and defect tracking.
• Ensure data governance and security best practices.

Skills

Salesforce

Agile methodologies

Stakeholder management

Requirements gathering

Process modeling

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field

Tools

Jira

Confluence

Job description

Description

Our Client is seeking a highly motivated Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. This role will be responsible for gathering and analyzing business requirements, identifying process improvements, and delivering scalable Salesforce solutions that support organizational goals. The ideal candidate has a blend of business analysis expertise, Salesforce platform knowledge, and experience working in Agile environments.

Job Description

This role focuses on bridging the gap between business stakeholders and technical teams by leveraging strong Salesforce expertise and business analysis skills. You will gather and analyze business requirements, identify process improvements, and design scalable Salesforce solutions that support organizational goals. Working in an Agile, fast-paced environment, you will help shape and optimize key processes across Sales, Service, Marketing, and Customer Success functions.

Responsibilities

• Collaborate closely with business stakeholders to gather, document, and validate business requirements.
• Analyze current business processes and identify opportunities for optimization, automation, and improved efficiency.
• Translate business needs into clear functional specifications, user stories, acceptance criteria, process flows, and solution designs.
• Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to design and implement Salesforce solutions.
• Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.
• Create and maintain user stories, process maps, functional specifications, and test cases to support solution delivery.
• Facilitate requirements workshops, stakeholder meetings, and solution review sessions to ensure alignment and clarity.
• Conduct gap analyses and recommend technology solutions that align with business objectives and Salesforce best practices.
• Support system testing efforts, including planning and executing User Acceptance Testing (UAT), and managing defect tracking and resolution.
• Monitor Salesforce system performance and recommend enhancements to improve user experience and operational efficiency.
• Develop training materials, documentation, and job aids, and provide end-user support to drive adoption of Salesforce solutions.
• Ensure compliance with data governance, security standards, and platform best practices within the Salesforce environment.
• Use Confluence and Jira, or similar tools, to document requirements, track work, and support Agile ceremonies.
• Write and maintain validation scripts to ensure data quality and system integrity.
• Collaborate with teams supporting Sales Cloud and Service Cloud to ensure consistent and scalable solutions across the CRM ecosystem.

Essential Skills

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Systems Analyst, Business Analyst, or in a similar role, gathering and creating functional and non-functional requirements.
• 3+ years of experience performing business analysis activities such as requirements gathering, process analysis, and documentation.
• 2+ years of hands‑on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
• Strong understanding of business process analysis, requirements gathering, and documentation techniques.
• Proficiency in creating user stories, acceptance criteria, process maps, functional specifications, and test cases.
• Solid knowledge of Salesforce platform capabilities, including data models, security, reporting, workflows, dashboards, custom objects, validation rules, and automation tools.
• Experience working in Agile and Scrum environments, including use of Agile artifacts and participation in Agile ceremonies.
• Hands‑on experience with Salesforce CRM, including Sales Cloud and Service Cloud.
• Experience writing validation scripts to support data quality and system controls.
• Experience using Jira and Confluence, or similar project management and collaboration tools.
• Strong analytical and problem‑solving abilities, with the capacity to translate complex business needs into practical technical solutions.
• Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively across business and technology teams.

Job Type & Location

This is a Contract to Hire position based out of Pittsburgh, PA.

Fully onsite in the following Hub Locations: Farmers Branch, TX - Pittsburgh, PA - Cleveland, OH - Birmingham, AL - Phoenix, AZ - Denver, CO.

Pay And Benefits

The pay range for this position is $50.00 - $60.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Pittsburgh,PA.

Compliance

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.