Salesforce Business Analyst - Talent Pipeline

Hikko; United States; A distancia; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Hikko is seeking a Salesforce Business Analyst to translate business needs into scalable Salesforce solutions for US-based clients. You will lead discovery sessions, define requirements and user stories, and collaborate across Sales Cloud, Service Cloud, and Marketing Cloud.

Strong experience with Flows and client-facing communication is required, with an emphasis on delivering high-quality consulting projects in fast-paced environments.

Formación

• 3+ years of experience as a Salesforce Business Analyst or Consultant.
• Solid understanding and hands-on experience with Flows.
• Strong client-facing skills and ability to communicate with both technical and non-technical stakeholders.
• Experience designing and delivering Salesforce solutions in consulting environments.
• Industry experience in nonprofit, retail, or growth-focused professional services is a plus.

Responsabilidades

• Lead discovery sessions and translate business needs into scalable Salesforce solutions.
• Work closely with clients to define requirements, user stories, and solution designs.
• Collaborate with cross-functional teams across Sales Cloud, Service Cloud, and Marketing Cloud.
• Support pre-sales activities, including RFP analysis, solution presentations, demos, and proposals.
• Manage assigned projects end-to-end, ensuring quality delivery and client satisfaction.
• Perform Salesforce administration and configuration tasks when needed.

Conocimientos

Salesforce

Requirements gathering

Stakeholder communication

Flows

Consulting experience

Marketing Cloud familiarity

Herramientas

Sales Cloud

Service Cloud

Marketing Cloud

Descripción del empleo

Salesforce Business Analyst - Talent Pipeline

Hikko is the art of moving forward.

We articulate strategic technology and creative force to deliver services, products, and ideas that help organizations scale across the US and Latam while creating meaningful impact.

We are looking for a Salesforce Business Analyst ( Marketing Cloud knowledge is a plus) to join our growing team and play a key role in consulting projects with US-based clients.

What you’ll do:

• Lead discovery sessions and translate business needs into scalable Salesforce solutions.
• Work closely with clients to define requirements, user stories, and solution designs.
• Collaborate with cross-functional teams across Sales Cloud, Service Cloud, and Marketing Cloud .
• Support pre-sales activities, including RFP analysis, solution presentations, demos, and proposals.
• Manage assigned projects end-to-end, ensuring quality delivery and client satisfaction.
• Perform Salesforce administration and configuration tasks when needed.

What we’re looking for:

• 3+ years of experience as a Salesforce Business Analyst or Consultant.
• Solid understanding and hands‑on experience with Flows.
• Strong client‑facing skills and ability to communicate with both technical and non‑technical stakeholders.
• Experience designing and delivering Salesforce solutions in consulting environments.
• Industry experience in non‑profit, retail, or growth‑focused professional services is a plus.
• Fluent English (spoken and written).

If you enjoy translating business needs into impactful Salesforce solutions and thrive in a fast‑paced consulting environment, we’d love to hear from you.

In Hikko we celebrate gender equity, diversity, and inclusion at all levels. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our selection processes are characterized by being transparent and

equitable, without making any kind of distinction in terms of race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, or any other characteristics of the applicants.