Salesforce Business Analyst

Lucanet Group; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Lucanet invites a Salesforce Business Analyst to join the Salesforce Solutions team within Enterprise Applications. In this one-year, fully remote contract from Germany, you’ll turn business needs into clear requirements for Sales Cloud, Service Cloud and CPQ, owning user stories, requirements gathering and UAT support.

You’ll collaborate with the Product Owner, admins and engineers, map lead-to-cash and case management processes, and use structured BA methods to keep delivery on track.

Qualifications

• Experience delivering business analysis on Salesforce implementations end-to-end (workshops to UAT).
• Ability to run stakeholder workshops and translate input into clear scope.
• Strong written user stories and acceptance criteria in Jira.

Responsabilités

• Gather and document requirements from Salesforce teams for enhancements and new features.
• Write user stories, acceptance criteria and process documentation in Jira for engineers.
• Facilitate stakeholder workshops to clarify scope and edge cases before handoff to engineering.
• Plan UAT, design test cases and support testing using structured business analysis methods.
• Maintain traceability between requirements and delivered functionality.
• Flag process, data access and governance gaps early to avoid delivery issues.
• Partner with the Salesforce Product Owner on backlog grooming and delivery sequencing.
• Use AI tools to speed up requirements analysis, documentation and process definition.

Connaissances

Requirements gathering

User stories writing

UAT support

Stakeholder workshops

Jira

Distributed collaboration

Sales Cloud/Service Cloud knowledge

AI tools for analysis

Outils

Jira

Workato

Description du poste

Описание

As a Salesforce Business Analyst (all genders), you’ll turn business needs into clear requirements our Salesforce team can build against, across Sales Cloud, Service Cloud and CPQ. This is a one-year limited contract, fully remote from Germany, where you’ll own requirements gathering, user stories and UAT support that keep delivery on track. You’ll join the Salesforce Solutions team within Enterprise Applications, working closely with our Salesforce Product Owner, admins and engineers, and with stakeholders across Sales, Customer Excellence and Finance. Together, you’ll shape how Lucanet’s multi-cloud Salesforce environment supports lead-to-cash and case management processes across the business. We look for people who keep growing, take real ownership, and lift the people around them.

Задачи

• Gather and document requirements from Sales, Service, Finance and other teams for Salesforce enhancements, fixes and new features
• Write user stories, acceptance criteria and process documentation in Jira that engineers can build against
• Facilitate stakeholder workshops to clarify scope and edge cases before handoff to engineering
• Plan UAT, design test cases and support testing using structured business analysis methods
• Maintain traceability between business requirements and delivered functionality, so what’s built matches what was asked
• Flag process, data access and governance gaps early, before they affect delivery
• Partner with the Salesforce Product Owner on backlog grooming, prioritisation and delivery sequencing
• Use AI tools to speed up requirements analysis, documentation and process definition

Требования

• Delivered business analysis on Salesforce implementations end to end, from first workshop to UAT sign-off, with light day-to-day guidance
• A track record of running stakeholder workshops and turning competing input into clear, agreed scope
• Confidence writing structured user stories and acceptance criteria in Jira
• Working knowledge of the Salesforce data model and standard processes like lead-to-cash and case management
• Excellent written English and experience collaborating with distributed, cross-functional stakeholders
• Multi-cloud experience across Sales Cloud, Service Cloud, CPQ or Experience Cloud
• Gathered requirements for integrations using native connectors, Workato or other iPaaS and middleware tools
• A background in SaaS or enterprise software companies

Условия

Lucanet is the CFO solution platform for modern finance and tax teams, automating processes from consolidation and financial planning to tax compliance, ESG reporting, and cash management. More than 6,000 companies worldwide rely on our easy-to-use, out-of-the-box SaaS platform. We're PE-backed and growing across global markets. Behind the platform is a global team of 900+ people who care about doing the work well. We challenge each other to move fast without cutting corners and build solutions that change how finance and tax leaders operate. If you want your work to have real reach, and your growth is important to you, Lucanet is the right place for you. Discover more about Lucanet as an employer. Powered by uniqueness Everybody is different here and we like it that way. We welcome people of every gender identity, sexual orientation, ethnicity, national origin, religion, age, and disability, exactly as they are. What you bring is what matters. If you need an adjustment to take part in our hiring process, let us know.

Data protection Your personal data will be processed in accordance with GDPR requirements. Find out how we keep your data safe: Lucanet data protection policy.