Salesforce Business Analyst

Piper Companies; United States; Remote; USD 120,000 - 125,000; Full time

Job summary

Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization. This fully remote role requires working availability from M-F, 9-5PM EST. We welcome those of all experience levels to apply!

Responsibilities include designing Salesforce solutions, refining data models, integrating systems, and developing user stories to drive health outcomes across the US. Candidates with Salesforce certification and 6+ years BA experience will excel.

Qualifications

• 6+ years of experience with business processes and re-engineering.
• 5+ years of experience capturing requirements and writing using the Gherkin method.
• 3+ years of experience capturing and writing user stories.
• 3+ years of BA experience in a system engineering or software environment.
• Strong familiarity with Salesforce, including Service Cloud, Experience Cloud, LWC, Aura, Tableau CRM.
• Must possess Salesforce certification.
• Bachelor's degree required.

Responsibilities

• Design Salesforce solutions, develop and refine complex data models, integrate external systems, automate business processes, and build custom functionality to meet business needs.
• Serve as the liaison between customers, vendors, and development teams.
• Develop and review user stories and future-state process flows to support Salesforce solution design and development.
• Analyze and improve requirements-gathering processes to increase efficiency and drive better business outcomes.
• Perform fit-gap analysis between Salesforce functionality and customer requirements

Skills

Salesforce

Gherkin method

User stories

Requirements gathering

Stakeholder management

Analytical thinking

Education

Bachelor's degree

Tools

JIRA

Confluence

SharePoint

Tableau CRM

Job description

Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization. This is an exciting opportunity to support a program committed to improving health outcomes across the US. This position is FULLY REMOTE and requires working availability from M-F, 9-5PM EST. We welcome those of all experience levels to apply!

Responsibilities of the Salesforce Business Analyst:

• Design Salesforce solutions, develop and refine complex data models, integrate external systems, automate business processes, and build custom functionality to meet business needs.
• Serve as the liaison between customers, vendors, and development teams.
• Develop and review user stories and future-state process flows to support Salesforce solution design and development.
• Analyze and improve requirements-gathering processes to increase efficiency and drive better business outcomes.
• Perform fit-gap analysis between Salesforce functionality and customer requirements

Required Experience of the Salesforce Business Analyst:

• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• STRONG familiarity with and experience with Salesforce.
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint, and experience working in a Scrum and/or SAFe Agile environment
• **Must possess Valid Salesforce certification
• **Bachelors' degree required

Compensation for the Salesforce Business Analyst includes:

• Salary Range: $120,000-$125,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement

This job was posted on October 7, 2026 and will be open for 30 days.

#LI-AK #LI-Remote #LI-REMOTE

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