Salesforce Business Analyst

Zachary Piper Solutions; Northern (KY); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Reimbursement

Job summary

Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization. This fully remote role requires M-F, 9-5 EST availability and welcomes applicants with all experience levels.

Responsibilities include designing Salesforce solutions, refining data models, and liaising between customers, vendors, and development teams. Strong Salesforce knowledge and an active certification are required.

Qualifications

• 6+ years of experience with business processes and re-engineering.
• 5+ years of experience capturing requirements and writing using the Gherkin method.
• 3+ years of experience capturing and writing user stories.
• 3+ years of BA experience in a system engineering or software environment.
• Strong familiarity with Salesforce including Service Cloud, Experience Cloud, LWC, Aura, Tableau CRM.
• Hands-on experience with JIRA, Confluence, and SharePoint in an Agile (Scrum/SAFe) setting.
• Must possess Valid Salesforce certification.
• Bachelor's degree required.

Responsibilities

• Design Salesforce solutions, develop and refine data models, integrate external systems, automate processes, and build custom functionality.
• Serve as liaison between customers, vendors, and development teams.
• Develop and review user stories and future-state process flows to support Salesforce design and development.
• Analyze and improve requirements-gathering processes to increase efficiency and business outcomes.
• Perform fit-gap analysis between Salesforce functionality and customer requirements.

Skills

Business analysis

Requirements gathering

Gherkin

User stories

Fit-gap analysis

Stakeholder mgmt

Agile SAFe

Salesforce knowledge

Education

Bachelor's degree

Salesforce certification

Tools

JIRA

Confluence

SharePoint

Job description

Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization. This is an exciting opportunity to support a program committed to improving health outcomes across the US. This position is FULLY REMOTE and requires working availability from M-F, 9-5PM EST. We welcome those of all experience levels to apply!

Responsibilities of the Salesforce Business Analyst:

• Design Salesforce solutions, develop and refine complex data models, integrate external systems, automate business processes, and build custom functionality to meet business needs.
• Serve as the liaison between customers, vendors, and development teams.
• Develop and review user stories and future-state process flows to support Salesforce solution design and development.
• Analyze and improve requirements-gathering processes to increase efficiency and drive better business outcomes.
• Perform fit-gap analysis between Salesforce functionality and customer requirements

Required Experience of the Salesforce Business Analyst:

• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• STRONG familiarity with and experience with Salesforce.
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint, and experience working in a Scrum and/or SAFe Agile environment
• **Must possess Valid Salesforce certification
• **Bachelors' degree required

Compensation for the Salesforce Business Analyst includes:

• Salary Range: $120,000-$125,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement

This job was posted on October 7, 2026 and will be open for 30 days.

#LI-AK #LI-Remote #LI-REMOTE

Keywords: Salesforce Business Analyst, Salesforce BA, Senior Salesforce Business Analyst, Salesforce Functional Analyst, Salesforce Functional Consultant, Salesforce Analyst, Salesforce Consultant, Business Systems Analyst, Business Analyst, Senior Business Analyst, CRM Business Analyst, Salesforce CRM, Salesforce Service Cloud, Service Cloud, Salesforce Experience Cloud, Experience Cloud, Salesforce Community Cloud, Salesforce Portals, Lightning Web Components, LWC, Aura, Tableau CRM, CRM Analytics, Salesforce Certification, Certified Salesforce Administrator, Salesforce Administrator, Salesforce Platform, Salesforce Solutions, Salesforce Implementation, Salesforce Integration, Salesforce Data Model, Business Process Reengineering, Business Process Analysis, Requirements Gathering, Requirements Analysis, Functional Requirements, Business Requirements, Gherkin, User Stories, Acceptance Criteria, Fit Gap Analysis, Gap Analysis, Process Flows, Future State Process, Agile, Agile Methodology, Scrum, SAFe Agile, Jira, Confluence, SharePoint, SDLC, Software Development Lifecycle, Stakeholder Management, Technical Business Analyst, Federal Government, Federal Healthcare, Healthcare IT, CMS, Centers for Medicare and Medicaid Services, Health Insurance Marketplace, Federally Facilitated Marketplace, FFM, Remote Salesforce, Remote Business Analyst, Remote Salesforce Business Analyst