Salesforce Business Analyst

eNGINE; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedule

Career fulfillment through challenging projects

Paid training/certifications

Job summary

A leading technology solutions firm in downtown Pittsburgh is seeking a knowledgeable Business Analyst with expertise in Salesforce implementation. The role involves acting as a liaison between business stakeholders and technical teams, focusing on gathering requirements and supporting the Agile delivery process. Ideal candidates should have at least five years of relevant experience and strong analytical and communication skills. This position offers flexible work arrangements, making it suitable for professionals looking for a balanced work-life experience.

Qualifications

• 5+ years of experience performing business analysis activities.
• Hands-on experience with Salesforce-related projects.
• Proven ability to manage multiple initiatives effectively.

Responsibilities

• Capture and refine functional needs related to Salesforce initiatives.
• Convert stakeholder objectives into user stories and documentation.
• Guide discussions with experts to identify business challenges.

Skills

Business analysis

Salesforce implementation

Jira

Analytical capabilities

Communication skills

Collaboration

Education

Bachelor's degree in Information Technology, Business, or related discipline

Tools

Salesforce

Agile project management platforms

Job description

Location: Downtown Pittsburgh, PA (Hybrid / flexible 1-3 days/week on-site)

About eNGINE

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

Role Overview

eNGINE is hiring a Business Analyst with Salesforce implementation experience to support one of our downtown Pittsburgh based customers. This individual will serve as a key liaison between business stakeholders and technical teams, helping translate operational goals into Salesforce-driven solutions.

The ideal candidate will have prior experience supporting Salesforce initiatives, gathering requirements, and guiding projects through delivery while maintaining alignment with broader technology strategy. This position requires strong communication skills, experience working within Jira, and the ability to manage multiple priorities in a collaborative environment.

Responsibilities

• Partner with internal business units and technology teams to capture and refine functional needs related to Salesforce initiatives.
• Convert stakeholder objectives into clearly defined user stories, functional documentation, and supporting project artifacts.
• Guide discussions with subject matter experts to identify business challenges and recommend system-driven improvements.
• Maintain alignment between project deliverables and the organization’s overall technology roadmap.
• Support Agile delivery by maintaining backlog items, assisting with sprint planning activities, and tracking work within Jira.
• Lead requirement workshops and working sessions with stakeholders to ensure accurate understanding of business processes.
• Communicate project progress, requirement updates, and potential risks to both technical teams and leadership.
• Evaluate the impact of proposed changes and help coordinate adjustments to ensure successful implementation outcomes.
• Provide guidance to other analysts and contribute to best practices for requirements gathering and documentation.
• Participate in continuous improvement initiatives related to project delivery and business analysis processes.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related discipline; equivalent professional experience will also be considered.
• At least five years of experience performing business analysis activities within technology-driven projects.
• Hands-on experience supporting Salesforce-related projects or initiatives.
• Familiarity working with Jira or similar Agile project management platforms.
• Strong analytical capabilities with the ability to break down complex business problems into actionable solutions.
• Excellent written and verbal communication skills, including the ability to facilitate discussions with both technical and non-technical audiences.
• Proven ability to manage multiple initiatives while maintaining organization and attention to detail.
• Demonstrated ability to collaborate effectively across teams and build strong stakeholder relationships.

Preferred Experience

• Background working within large enterprise environments with complex systems and processes.
• Experience operating in both Agile and traditional project delivery frameworks.
• Formal training or certification in business analysis or requirements management.
• Prior experience mentoring or supporting junior analysts.

Next Steps

No C2C, relocation, or sponsorship for this role.

For finer details on how eNGINE can impact your career, apply today!