Salesforce Business Analyst

AAA-The Auto Club Group; Oregon; Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

AAA membership benefits

Adoption assistance program

401(k) with company match

Health, dental, and vision plans

HSA and FSA options

Paid time off and holidays

Job summary

AAA-The Auto Club Group is seeking a Salesforce Business Analyst to help gather requirements, configure, maintain, and support Salesforce solutions to meet business needs. The role collaborates across teams to align needs with Salesforce, drives requirements, and supports development and testing.

A bachelor's degree and 2+ years of Salesforce experience are expected. Remote work is available with a 9–5 schedule; compensation ranges from $95,000 to $115,000 plus annual bonus, plus comprehensive

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 2+ years of Salesforce experience as an Administrator or Business Analyst.
• Knowledge of Sales and Service processes in Salesforce.

Responsibilities

• Collaborate with cross-functional teams to align business needs with Salesforce functionality.
• Gather, refine and drive requirements; maintain a refined backlog.
• Relate requirements to development and testing teams and participate in Agile ceremonies.
• Prepare and review test cases and provide training around deployments.

Skills

Salesforce knowledge

Analytical skills

Communication skills

Team collaboration

Agile mindset

Education

Bachelor's degree in Business Administration or Information Systems or related field

Job description

Job Details

Job Type: Full time

Exempt/Non Exempt: Salary

Job Description:Location Details: Remote Location

Position Schedule / Shift: Monday to Friday, 8:00am to 5:00pm

Position Summary

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Key Responsibilities

Primary Duties and Responsibilities (details of the basic job functions): The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
• Gather, refine and drive requirements
• Building business stakeholder relationship
• Uncovering needs through flow diagrams
• Facilitate requirements working sessions
• Relaying and clarifying requirements for the development and testing teams
• Prepare and/or review test cases
• Provide Training for pre and post deployment.
• Maintain a healthy refined backlog
• Participate in Agile Ceremonies

Supervisory Responsibilities

None

Qualifications

• A bachelor's degree in Business Administration, Information Systems, or related field, or equivalent work experience.

Experience

• 2+ years experience in Salesforce as an Administrator or Business Analyst

Knowledge and Skills

• Knowledge of Sales and Service processes in Salesforce
• Strong analytical and problem-solving skills.
• Good written and verbal communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team environment.
• Ability to pivot in a fast-paced environment.
• Understanding and Agile mindset

Preferred

• Certified as Salesforce Administrator preferred

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview

CompensationSalesforce Business Analyst will earn a competitive annual salary of $95,000 - $115,000 with annual bonus potential, based on performance.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is expected to remain posted through 8/28/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.