Salesforce Business Analyst

AAA-The Auto Club Group; Michigan; Remote; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO & Holidays

Tuition assistance

AAA membership

Job summary

AAA-The Auto Club Group is seeking a Salesforce Business Analyst to gather requirements, configure and maintain Salesforce solutions, and support business needs from a remote location in the United States. The role emphasizes collaboration with cross-functional teams, clear requirements communication, and training for deployments within an Agile framework.

The ideal candidate has 2+ years of Salesforce experience (Administrator or BA), knowledge of Sales and Service processes in Salesforce, and

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of Salesforce experience as an Administrator or Business Analyst.
• Knowledge of Sales and Service processes in Salesforce.
• Willingness to work in an Agile environment and adapt to change.
• Salesforce Administrator certification preferred.

Responsibilities

• Gather and analyze business requirements for Salesforce solutions.
• Configure, maintain and support Salesforce to meet business needs.
• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
• Relay and clarify requirements for development and testing teams.
• Provide training for pre- and post-deployment; participate in Agile ceremonies.

Skills

Requirements gathering

Cross-functional collaboration

Training/knowledge transfer

Agile ceremonies

Stakeholder management

Communication

Education

Bachelor’s degree in Business Administration, Information Systems, or related field

Tools

Salesforce

Job description

Full time

Remote Location.

Position Schedule / Shift:

Monday to Friday, 8:00am to 5:00pm.

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.

Building business stakeholder relationship

Relaying and clarifying requirements for the development and testing teams

Provide Training for pre and post deployment.

Participate in Agile Ceremonies

A bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent work experience.

2+ years experience in Salesforce as an Administrator or Business Analyst

Knowledge of Sales and Service processes in Salesforce

Understanding and Agile mindset

Certified as Salesforce Administrator preferred

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Salesforce Business Analyst will earn a competitive annual salary of $95,000 - $115,000 with annual bonus potential, based on performance.

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Medical plans with multiple coverage options, including HSA eligibility.

Dental and vision benefits.

Employee Assistance Program (confidential support services).

Financial Protection & Insurance

Company-paid basic life insurance.

Optional supplemental life insurance and dependent coverage.

Short-term and long-term disability coverage.

Retirement & Savings

401(k) plan to support long-term financial goals.

may contribute 1% to 50% of eligible earnings, either pre or post tax.

immediate vesting.

Additional company contribution of 4% of pay each pay day into your account; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

Paid Holidays:

Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.

Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

Tuition assistance (up to $5,250 annually; Professional certification support with 100% reimbursement for eligible programs.

Complimentary AAA membership with roadside assistance and travel discounts.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

To learn more about AAA The Auto Club Group visit

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.