Salesforce Business Analyst

Agilysys, Inc.; Alpharetta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Basic life insurance

Mental health program

Tuition reimbursement

10 paid holidays

Job summary

Agilysys is seeking a Salesforce Business Analyst to bridge business needs with technical teams in a hybrid role. This position drives process improvements, optimizes Salesforce configurations, and delivers executive reporting while ensuring the platform meets evolving needs.

You will gather requirements from sales leaders and end users, translate them into stories and solutions, and collaborate with developers to deploy enhancements across Salesforce and connected applications.

Qualifications

• 5+ years of Salesforce experience as a Business Analyst, Admin, or hybrid role.
• Proven track record of working with Sales leaders and executives in a tech or SaaS environment.
• Strong knowledge of Sales Cloud (Service Cloud or other Salesforce products a plus).
• Hands-on experience with Salesforce reports, dashboards and Analytics.
• Excellent business process mapping, documentation, and requirements gathering skills.
• Strong communication skills, with ability to influence adoption and train non-technical users.
• Experience facilitating cadence meetings and steering committees preferred.
• Familiarity with offshore collaboration and Agile/Scrum methodology.

Responsibilities

• Engage with Sales leaders, executives, and end users to gather, document, and prioritize business requirements.
• Translate business needs into user stories, process flows, and solution designs.
• Identify opportunities to optimize business processes within Salesforce and connected applications.
• Drive user adoption initiatives through training, communications, and change management.
• Host regular cadence meetings with Sales teams to review system change requests, improvements and feedback.
• Facilitate CRM Steering Committee meetings, ensuring alignment between business strategy and Salesforce roadmap.
• Support data quality efforts (deduplication, imports, validation).
• Assist in release testing and facilitate UAT, and User training.

Skills

Salesforce

Business Analysis

Sales Cloud

Reports & Dashboards

Requirements gathering

Training & adoption

Agile/Scrum

Stakeholder management

Tools

Salesforce

Job description

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest‑specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com

Position Summary

We are seeking a Salesforce Business Analyst with strong functional knowledge and hands‑on Salesforce Admin skills to support our growing business. This hybrid role will be responsible for driving business process improvements, user adoption, and executive reporting while ensuring the Salesforce platform is configured to meet evolving needs.

Why This Role Matters

The ideal candidate will act as a bridge between business stakeholders and technical teams, partnering closely with sales leaders, executives, and end users to define requirements, translate them into solutions, and ensure Salesforce is effectively leveraged across the organization.

Key Responsibilities

Business Analysis & Process Improvement

• Engage with sales leaders, executives, and end users to gather, document, and prioritize business requirements.
• Translate business needs into user stories, process flows, and solution designs.
• Identify opportunities to optimize business processes within Salesforce and connected applications.
• Drive user adoption initiatives through training, communications, and change management.
• Host regular cadence meetings with Sales teams to review system change requests, improvements and feedback.
• Facilitate CRM Steering Committee meetings, ensuring alignment between business strategy and Salesforce roadmap.
• Support data quality efforts (deduplication, imports, validation).
• Assist in release testing and facilitate UAT, and User training.

Stakeholder & Technical Collaboration

• Partner with Sales & Executive leadership to deliver accurate reporting and actionable insights.
• Provide end‑user support, resolving issues and escalating where needed.
• Work closely with Salesforce developers in our India office to design, test, and deploy enhancements.
• Collaborate with IT, Vendors and integration partners to ensure smooth end‑to‑end solutions.

Qualifications

• Around 5+ years of Salesforce experience as a Business Analyst, Admin, or hybrid role.
• Proven track record of working with Sales leaders and executives in a tech or SaaS environment.
• Strong knowledge of Sales Cloud (Service Cloud or other Salesforce products a plus).
• Hands‑on experience with Salesforce reports, dashboards and Analytics.
• Excellent business process mapping, documentation, and requirements gathering skills.
• Strong communication skills, with ability to influence adoption and train non‑technical users.
• Experience facilitating cadence meetings and steering committees preferred.
• Familiarity with offshore collaboration and Agile/Scrum methodology.

Personal Attributes

• Proactive and self‑motivated with the ability to manage multiple priorities simultaneously.
• Customer‑focused with a passion for improving user experience and business outcomes.
• Strong relationship builder capable of influencing stakeholders across all levels of the organization.
• Collaborative team player who thrives in cross‑functional environments.
• Adaptable and comfortable operating in a fast‑paced, evolving business environment.
• Detail‑oriented with excellent organizational and time management skills.
• Analytical thinker with a continuous improvement mindset.
• Effective communicator who can confidently work with executives, managers, technical teams, and end users.

Agilysys cares about you and your overall well‑being. We offer a comprehensive benefits package to all employees, which includes a 401(k) plan with employer matching, paid parental leave, paid sick leave in compliance with applicable laws. We also offer medical, dental, and vision benefits, 10 paid holidays, disability and basic life insurance, and a mental health program, and tuition reimbursement among others.

-----------------------------------------------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------------------------------------------

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Agilysys’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.