Salesforce Administrator Senior

asu; Scottsdale (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ASU EdPlus in Scottsdale, AZ is seeking a Senior Salesforce Administrator to join our Product and UX Technology team. You will lead declarative configuration, backlog execution, and day-to-day enhancements across a large Salesforce ecosystem supporting recruitment and enrollment.

You will partner with stakeholders, provide informed guidance, and drive assigned work from intake to delivery with strong emphasis on quality, reliability, and follow‑through. This is an in-person, hybrid role.

Qualifications

• Bachelor's degree in a related field.
• Experience administering Salesforce in a production environment.
• Experience supporting Salesforce Sales and Service Clouds.
• Demonstrated working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
• Experience designing and maintaining data models with attention to relationships, reporting needs, data storage, and data integrity.
• Experience creating and maintaining clear, high-quality documentation.
• Experience eliciting requirements and analyzing business processes.

Responsibilities

• Salesforce System Administration and Configuration: maintain automation and data stewardship.
• Solution Design and Delivery: translate business needs into scalable Salesforce solutions.
• Stakeholder Engagement & Cross-functional Collaboration: partner with recruitment teams and leadership.
• Data Management & Quality: deduplication, data hygiene, ETL tools usage.
• Documentation & Release Management: maintain docs and participate in deployments.
• General Responsibilities: handle other duties as assigned.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Data Analysis

Requirements Elicitation

Documentation

Education

Bachelor's degree

Tools

Data Loader

Workbench

DemandTools

Job description

Job Profile:

Applications Developer 3

Job Family:

IT Applications

Time Type:

Full time

Minimum Qualifications:

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Designs, develops, and troubleshoots moderately complex software and applications in support of establishing a sustainable institutional technological infrastructure.

Job Description:

Are you an experienced Salesforce administrator who thrives in a high-demand environment and takes pride in delivering reliable, well-designed solutions? Do you enjoy partnering with stakeholders to translate real operational needs into scalable Salesforce functionality? If so, keep reading below for this Salesforce Administrator Senior opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video !

We are seeking a highly capable Salesforce Administrator Senior to join our Product and UX Technology team to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the University. You will be a senior individual contributor reporting directly to Salesforce leadership.

Every day you will make a difference in the lives of others by being hands-on and execution-focused, with primary responsibility for declarative configuration, backlog and ticket execution, and day-to-day system enhancement. You will partner closely with stakeholders, provide informed advisory guidance, and independently drive assigned work forward by setting a strong standard for quality, reliability, and follow-through.

Why EdPlus?

• Mission-Driven Work: Support recruitment and enrollment efforts that expand access to higher education.
• Stable Environment: A mature Salesforce organization with sustained institutional investment.
• Meaningful Impact: Your work directly supports front-line teams and leadership decision-making.
• Collaboration: Partner with stakeholders across enrollment, data, marketing, and the broader University.

Essential Duties:

• Salesforce System Administration and Configuration Serve as senior administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations. Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog.
• Solution Design and Delivery Design and implement scalable, maintainable declarative solutions aligned with business needs and platform best practices, and long-term sustainability. Translate complex business requirements into practical Salesforce solutions, asking thoughtful questions and providing clear recommendations on feasibility, tradeoffs, and approach. Own assigned projects and enhancements from intake through delivery, exercising sound judgment and coordinating with other Salesforce team members and stakeholders as appropriate.
• Stakeholder Engagement & Cross-functional Collaboration Partner with front-line recruitment teams and enrollment leadership, along with data and marketing stakeholders. Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment.
• Data Management & Quality Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, and DemandTools.
• Documentation & Release Management Maintain system and process documentation in alignment with University standards and team practices. Participate in release activities and deployments, including occasional after-hours work as required.
• General Responsibilities Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications:

• Bachelor's degree in a related field.
• Experience administering Salesforce in a production environment.
• Experience supporting Salesforce Sales and Service Clouds.
• Demonstrated working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
• Experience designing and maintaining data models with attention to relationships, reporting needs, data storage, and data integrity.
• Experience creating and maintaining clear, high-quality documentation.
• Demonstrated ability to elicit requirements, analyze business processe

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.