Salesforce Administrator (Analyst III)

State of Colorado; Denver (CO); Hybrid; USD 39,000 - 57,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical and dental health plans

PERA retirement plan

Paid holidays and leave

Job summary

State of Colorado, Department of Labor and Employment, seeks a Salesforce Administrator to maintain users, permissions, and data flows, and to build reports and dashboards. The role supports on‑call duty and works within an agile team, with a focus on configuration, testing, and documentation.

Ideal candidates will have Salesforce certification (preferred), Tableau experience, and at least six years of related experience or a combination of education and experience.

Qualifications

• Six years of relevant experience or a combination of education and experience as described in the minimum qualifications.
• Salesforce Administrator Certification is preferred.
• Experience with Tableau reporting is preferred.

Responsibilities

• Perform user maintenance: add users, modify accounts, review permissions, and data rules.
• Manage data intake from source systems via Data Loader or API.
• Build reports and dashboards from Salesforce and Tableau sources.
• Create and customize pages, layouts and assignment rules to meet user needs.
• Develop and test flows, triggers, and permission sets; support deployment activities.
• Produce training materials and maintain technical documentation; participate in staff training.

Skills

Salesforce knowledge

Customer service

Education

Six years related experience (combined with education)

Tools

Salesforce

Tableau

Job description

THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY

THIS ANNOUNCEMENT HAS BEEN EXTENDED UNTIL 5:00 PM ON THURSDAY, AUGUST 27, 2026

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need including at least one required team meeting per month.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERADefined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.

The salary range for this positing is: HOURLY $28.59 - $41.24 BIWEEKLY $2,286.92 - $3,299.22 MONTHLY $4,955.00 - $7,148.31

Team supporting both the existing Salesforce applications as part of day-to-day maintenance and operations as well as configuring new solutions. This position is a part of a highly collaborative agile team that assists with prioritizing and completion of work, which includes, but is not limited to: system maintenance, support, reporting and configuration, and training and documentation. For mission-critical business situations, this position is expected to be ready and available for stand‑by or on‑call duty that may occur outside of regular business hours. This position is also expected to act independently in analysis, evaluation, and applying judgment and action to address issues concerning application functionality or user interfaces. The Salesforce Administrator’s technical support work will focus on the following tangible work products:

1. Completing user maintenance, including adding new users, amending existing accounts, checking system permissions on user profiles, and determining and creating data rules.
2. Managing data coming into the Salesforce application from source systems via Data Loader or API
3. Building reports and dashboards that expose the wealth of information from data in Salesforce or other data sources. The reports and dashboards can originate from Salesforce.org or Tableau through the dedicated connectors.
4. Customize and develop pages and view the users' needs (adding picklist values, amending page layouts, creating assignment rules, and much more)
5. Build flows and triggers to support the process flow.
6. Creating permission sets and sharing rules.
7. Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, and user‑update notifications for technical and non‑technical users. Participate in training activities for staff.
8. Test new code and direct system and user testing
9. Analyze complex issues and use knowledge gained in formal and informal training or research to resolve Salesforce issues, configure the system, and make code changes to meet user and business needs while working within department guidelines.
10. Assisting with the deployment of new objects and changes to the system, participating in test cases, and package development
11. Suggesting ways for the features and capabilities of the Salesforce platform to improve manual or automated processes.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1C3XX Analyst III

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position to include: T echnical aptitude & logic (database / programming concepts), customer service/troubleshooting user-reported issues, designing reports and/or dashboards based on organized data; auditing database records; authoring step-by-step user guides; or participating in software testing and Agile project teams; previous salesforce experience.

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years

Preferred Qualifications:

• Salesforce Administrator Certification
• Experience with Tableau reporting.
• Experience performing similar duties as a State of Colorado classified employee.

Conditions of Employment:

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

For questions regarding this recruitment, please contact: [e-mail]

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinators at [e-mail]. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.