Salesforce Administrator

The Christian Reformed Church in North America

United States

Remote

USD 65,000 - 79,000

Full time

7 days ago

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Benefits offered by this job

Work-Life Balance

Flexible Work Arrangements

Generous Vacation and Holiday Time

Competitive benefits and retirement

Professional Development Opportunities

Contributing to an organization making

Job summary

The Christian Reformed Church in North America is seeking a Salesforce Administrator to maintain and enhance our Salesforce environment. This full-time role (36 hours/week) offers remote work, strong benefits, and vacation.

You will design configurations, implement automations, and support integrations across North America. You will train staff, ensure data quality, and stay current with Salesforce releases to recommend improvements.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Salesforce Administrator certification required.
Advanced Salesforce product knowledge and hands-on admin experience.
Demonstrated experience with nonprofit organizations.

Responsibilities

Take ownership of designing, configuring, and maintaining core Salesforce functionality.
Build complex Flows, dynamic layouts, custom objects, actions, apps, and dashboards.
Gather and translate user requirements into sustainable solutions with a quality UX.
Collaborate with external partners to design, implement, and troubleshoot cross-platform integrations.
Manage and audit Salesforce security architectures, including roles, profiles, permission sets and OWD.
Develop and execute test plans and maintain change management practices.
Lead large-group training sessions for staff across North America.
Spearhead data quality initiatives and train users on best practices.
Support system integrations and third-party apps (Sage Intacct, Make.com, FormAssembly, Apsona).
Manage sandbox environments for development and testing.
Create and maintain documentation of Salesforce configurations and integrations.
Monitor releases and recommend platform enhancements.

Skills

Salesforce Flows

Automation & Orchestration

Requirements translation

Interpersonal skills

Analytical thinking

Problem-solving

Attention to detail

Team collaboration

Prioritization

Education

Bachelor's degree in CS/IT

Salesforce Administrator certification

Nonprofit experience

Job description

PURPOSE The Salesforce Administrator will work as a key team contributor to maintain and enhance our Salesforce environment. This person will serve as a technical resource for building functionality within Salesforce and integrating with other systems. This position will provide robust user support to ensure the effective utilization of Salesforce by the CRCNA. This position is full-time at 36 hours a week and offers a remote work schedule, an attractive benefits package (including retirement fund contribution), and three weeks of vacation. Starting Salary: $72,271.10/year USD or $73,747.30/year CAD The CRCNA exhibits love for the diversity of the human family. As such we welcome & encourage all regardless of race, ethnicity, ability and culture to apply. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

KEY RESPONSIBILITIES: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Take ownership of designing, configuring, and maintaining core Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, apps, and executive dashboards.
Gather and translate user requirements into sustainable solutions with a quality user experience.
Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform system functionalities.
Manage and audit Salesforce security architectures, taking proactive ownership of user roles, profiles, permission sets, share rules, and Organization-Wide Defaults (OWD).
Develop and execute test plans and maintain robust change management practices.
Lead large-group training sessions, webinars, and interactive workshops for staff across North America to drive user adoption and system literacy.
Spearhead data quality initiatives, developing processes and tools for data hygiene, and train users on data best practices.
Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, Apsona, etc.
Manage sandbox environments for feature development and testing.
Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations.
Proactively monitor Salesforce releases, stay current with new features and best practices to make recommendations for platform enhancements.
Other duties as assigned by the supervisor.

SUPERVISORY RESPONSIBILITIES None

SKILLS, KNOWLEDGE & EXPERTISE: QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

Able to support the mission, vision, and values of the CRCNA. Experience with Salesforce Flows, including complex automation and orchestration. Able to translate requirements into technical solutions and present in user-friendly language. Excellent interpersonal communication and listening skills. Proven analytical and problem-solving abilities. Keen attention to detail with willingness to learn and improve. Passion for working within a team-oriented, collaborative environment. Ability to effectively manage multiple priorities.

EDUCATION AND EXPERIENCE

Bachelor's degree in Computer Science, Information Technology, or a related field is required. Salesforce Administrator certification is required. Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience. Demonstrated experience working with nonprofit organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment. On-call availability and occasional overtime may be required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position is eligible for hire in Canada and the following U.S. states: AZ, CA, FL, IL, IN, IA, KS, ME, MD, MI, MN, NE, NV, NH, NJ, NM, NY, PA, SD, TN, TX, WA, WI.

Full-time Benefits

Benefits may be prorated based on the number of hours worked per week: