Salesforce Administrator

OpenKrill; United States; On-site; USD 82,000 - 134,000; Full time

Benefits offered by this job

100% medical and dental benefits

Generous PTO policy

Paid parental leave

SF and Omaha office locations

Job summary

Unison, a SF-based proptech company, seeks a Salesforce Administrator to enable homeownership through agile collaboration and data-driven decisions. You will maintain the Salesforce instance, train users, and work across teams to deliver efficient processes within a remote or hybrid US setup.

Ideal candidates have 3–5 years in Business Systems Administration with Salesforce certification, plus comfort with Apex/Java/SQL/HTML/CSS and relevant tools.

Qualifications

• 3–5 years as a Business Systems Administrator with at least 3 years of Salesforce experience and Salesforce certification.
• Able to read and understand Apex, Java, JavaScript, SQL, HTML and CSS.
• Experience with listed systems (360SMS, Cirrus Insight, FormAssembly, Gearset, Gong, Nintex, Outreach, Provar, Skuid, Talkdesk).
• Knowledge of real estate transactions and/or mortgage industry experience.
• Impeccable organization and multi-tasking abilities.
• Attention to detail and ability to identify trends and patterns.
• Ability to work independently and coordinate with the team.

Responsibilities

• Provide feedback to management on trends and knowledge gaps.
• Perform database maintenance, diagnostics, and de-duplication.
• Document processes, error reports, and field history changes.
• Triage tickets to develop Salesforce instance per your skill level.
• Provide Salesforce training and end-user support.
• Understand administration of tools managed by Business Systems (Unison).
• Manage inquiries from team members about system issues.
• Escalate unresolved issues to management as needed.
• Understand how Salesforce org is structured.
• Prepare reports for other teams.
• Support management of Salesforce roles and profiles.
• Provision users for tools managed by Business Systems.

Skills

Salesforce administration

Apex

Java

JavaScript

SQL

HTML

CSS

Salesforce certification

Mortgage/real estate knowledge

Documentation and training

Tools

360SMS

Cirrus Insight

FormAssembly

Gearset

Gong

Nintex

Outreach

Provar

Skuid

Talkdesk

Job description

About the role:

We are seeking a dynamic Salesforce Administrator who shares our passion for enabling homeownership. In this role, you will tackle challenges that reward creative thinking and inspired execution. You thrive in a collaborative, cross-functional environment, bringing intellectual curiosity, analytical rigor, and deep empathy to every team and customer interaction. As a forward-thinking problem solver who excels in agile settings, you enjoy embracing new tools and supporting others as they learn to adopt them. If you are excited by the prospect of joining a data and technology-driven company, we would love to connect.

This position may be performed Remotely within the United States -OR- as a hybrid position with a requirement of 3 full days in our Omaha, Nebraska or San Francisco, CA office.

Responsibilities:

• Provide feedback and direction to management regarding identified trends and knowledge gaps
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Document processes, including error reports and changes to field history tables
• Take on tickets to develop our Salesforce instance relevant to your skill level
• Provide Salesforce training and end-user support
• Have a deeper understanding of the administration of the tools Business Systems manages, including their purpose within Unison
• Manage all incoming inquiries from team members related to system issues
• Escalate to management all unresolved issues, where appropriate
• Understand how our Salesforce organization is structured
• Be able to prepare reports for other teams
• Support management of Salesforce roles and profiles
• Be familiar with the tools that Business Systems manages, and be able to provision users

About you:

• 3-5 years experience as a Business Systems Administrator with at least 3 years of experience with Salesforce (preferably as an administrator or developer), with a Salesforce certification
• Ability to read and understand languages such as Apex, Java, Javascript, SQL, HTML, and CSS
• Experience with any of the following systems (preferred): 360SMS; Cirrus Insight; FormAssembly; Gearset; Gong; Nintex; Outreach; Provar; Skuid; and Talkdesk
• Knowledge of real estate transactions and/or mortgage industry experience
• Impeccable organization skills and multi-tasking abilities
• Attentive to details, with ability to identify trends and patterns
• Able to complete work independently and coordinate within the team

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Why join us?

The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.

Perks of the Unison employee include:

• competitive salaries
• 100% paid medical and dental benefits
• generous PTO policy
• paid parental leave program
• fantastic downtown SF and Omaha locations
• being an integral part of a well-funded market leader with incredible momentum

About us:Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.

The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.

Pursuant to California Labor Code § 432.3, the salary range for this position is $82,000 - $134,000. This range reflects the base salary that the Company reasonably expects to pay for the role. Actual compensation may vary based on factors such as relevant experience, skills, qualifications, and geographic location. Additional compensation may include bonuses, commissions, equity, or other benefits.

Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.