Salesforce Administrator

Salas O’Brien, Inc.; United States; Híbrido; USD 75 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Wellness programs and employee support

Resumo da oferta

Salas O'Brien is seeking a Salesforce Administrator to support ongoing administration, improvement, and adoption of the Salesforce platform. Reporting to the Technology Manager, you will gather business requirements, translate operational needs into scalable solutions, and collaborate with the in-house Developer on enhancements and integrations.

The role requires strong knowledge of Salesforce and Certinia, with experience in user access, configuration, data quality, training, and platform

Qualificações

• Bachelor's degree in information systems, computer science, business, or related field or equivalent experience.
• At least two years of Salesforce administration experience with hands-on configuration of automation, security and access controls, objects, fields, page layouts, record types, apps, reports, and dashboards.
• Salesforce Administrator certification preferred.
• Experience with Certinia and integrated third-party applications such as MuleSoft, Conga, Egnyte, and Concur is a plus.
• Proficiency in declarative Salesforce configuration including Flow automation, security, access controls, reports, and dashboards.
• Knowledge of data-quality management, data imports/exports, testing, release management, and change governance.
• Strong business analysis, troubleshooting, and communication skills.
• Ability to train users and stakeholders and create clear technical documentation.

Responsabilidades

• Administer Salesforce users, licenses, roles, profiles, permission sets, and onboarding/deactivation.
• Configure Salesforce objects, fields, page layouts, record types, Dynamic Forms, flows, reports, dashboards, and mobile features.
• Gather and document business requirements and translate them into scalable Salesforce solutions.
• Manage sandbox environments and support testing, deployment, validation, and documentation of changes.
• Maintain data quality with validation rules, deduplication, imports, exports, and appropriate automation.
• Conduct security and access reviews, release-readiness activities, and monitor automation.
• Provide user support, troubleshoot issues, and escalate development needs.
• Coordinate changes with governance processes and ensure smooth release communications.
• Coordinate testing, training, and documentation for platform changes.
• Monitor user adoption and suggest process and design improvements.
• Collaborate with in-house Salesforce Developer and stakeholders on integrations.
• Support third-party applications like MuleSoft, Conga, Egnyte, and Concur.

Conhecimentos

Salesforce administration

Flow automation

Security & access controls

Reports & dashboards

Business analysis

Troubleshooting

Communication

Formação académica

Bachelor's degree in information systems or related field

Ferramentas

MuleSoft

Conga

Egnyte

Concur

Descrição da oferta de emprego

At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we're committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a sustainable future.

Building for the long-term means that all of our team members can expect to work on amazing projects with a people-first approach to problem solving. It also means that each member of our team has truly limitless potential to build a unique, meaningful, and high-impact career, and they'll receive great total rewards along the way.

About Us

Founded in 1975, Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow's requirements are today's opportunities, and we are here to design lasting solutions for pressing challenges.

Job Summary

Salas O'Brien is seeking a Salesforce Administrator to support the ongoing administration, improvement, and adoption of the Salesforce platform. Reporting to the Technology Manager, this role gathers business requirements, evaluates user feedback, and translates operational needs into scalable, user-focused solutions aligned with business objectives.

The Salesforce Administrator manages user access and support, configuration, data quality, training, documentation, and platform governance while collaborating closely with the in-house Salesforce Developer on enhancements, integrations, and technical solutions. Success in this role requires strong knowledge of Salesforce and Certinia, sound judgment in prioritizing and communicating work, and the ability to explain technical concepts and design options clearly to stakeholders at all levels.

Responsibilities

• Platform Administration: Administer Salesforce users, licenses, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, and user onboarding and deactivation.
• Configuration: Configure and maintain Salesforce objects, fields, page layouts, record types, Dynamic Forms, actions, applications, Flow automation, approval processes, reports, dashboards, and mobile functionality.
• Business Requirements: Gather and document business requirements and translate them into scalable, maintainable Salesforce solutions.
• Release and Environment Management: Manage sandbox environments and support the testing, deployment, validation, and documentation of configuration changes.
• Data Quality: Maintain data quality through data standards, validation rules, duplicate management, imports, exports, audits, and appropriate automation.
• System Maintenance: Perform proactive security and access reviews, release-readiness activities, configuration reviews, and monitoring of automation and recurring errors.
• User Support: Manage and resolve user support requests, troubleshoot issues, and elevate defects or development needs as appropriate.
• Roadmap and Governance: Assess enhancement requests, coordinate approved changes, and follow established change-management and governance standards.
• Testing, Training, and Communication: Coordinate user acceptance and regression testing, release communications, training, and documentation for platform changes.
• Adoption: Monitor user adoption and system usage and recommend improvements to processes, training, and system design.
• Collaboration and Integrations: Partner with the in-house Salesforce Developer and relevant stakeholders on integrations, connected applications, technical design, testing, deployment, and troubleshooting.
• Third-Party Applications: Support integrated applications, including MuleSoft, Conga, Egnyte, Concur, and similar business systems.

Qualifications And Experience

• Educational Background: Bachelor's degree in information systems, computer science, business, or a related field, or an equivalent combination of education and relevant experience.
• Experience: At least two years of Salesforce administration experience, including hands-on configuration of automation, security and access controls, objects, fields, page layouts, record types, applications, reports, and dashboards.
• Certification: Salesforce Administrator certification preferred.
• Preferred Experience: Experience with Certinia and integrated third-party applications such as MuleSoft, Conga, Egnyte, and Concur.
• Technical Knowledge: Proficiency in Salesforce administration and declarative configuration, including Flow automation, security, access controls, reports, and dashboards.
• Data and Release Management: Knowledge of data-quality management, data imports and exports, testing, release management, and change governance.
• Business Analysis: Ability to gather and translate business requirements into scalable, best-practice solutions.
• Problem Solving: Strong troubleshooting, analytical, critical-thinking, and attention-to-detail skills.
• Communication and Collaboration: Ability to communicate clearly, collaborate with developers and integration owners, and build effective relationships with stakeholders at all levels.
• Training and Documentation: Ability to train users and stakeholders and create clear technical and process documentation.
• Adaptability: Responsiveness and willingness to adjust priorities in a changing environment.

Location and Travel

• Work Environment: Professional office or remote-work environment with routine use of standard office equipment. The essential functions of the position must be performed with or without reasonable accommodation.
• Location: Employees located in the Dallas-Fort Worth or Houston areas are expected to work from a Salas O'Brien office approximately one day per week. Employees outside those areas may work remotely.
• Travel: Occasional travel to the Dallas-Fort Worth or Houston office may be required for meetings, training, or other business needs.

Compensation & Benefits

The expected base salary range for this role is $75,000 - $100,000 USD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.

This role is also eligible for performance-based bonuses and a comprehensive U.S.-based benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Wellness programs and employee assistance resources
• Professional development support

For more information, visit our full benefits overview at salasobrien.com/benefits/.

Equal Opportunity Employment Statement

Salas O'Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O'Brien will accommodate the disability-related needs of applicants as required by law.

Third-Party Agency Notice

Salas O'Brien does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.