Salesforce Administrator

TalentHop; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

TalentHop is seeking a Salesforce Administrator to maintain and advance our Salesforce platform across multiple business units. You will balance delivery work with ongoing support to ensure platform stability and user satisfaction, collaborating with stakeholders to implement scalable solutions.

Responsibilities include building configurations, administering Sales/Service Cloud features, and managing change workflows.

Qualifications

• Minimum 3 years of Salesforce administration experience within a single, complex organization.
• Proficient in Sales Cloud and Service Cloud with depth in one and working knowledge in the other.
• Capable of designing and troubleshooting complex automation including Flows and understanding Salesforce execution order.
• Collaborative, able to manage workload and communicate effectively with stakeholders.
• Experience creating technical documentation and process guidelines.
• Salesforce Certified Administrator required; additional certifications preferred.
• Trailblazer Profile URL submission is required.

Responsibilities

• Build Salesforce configurations from business requirements, including Flows, validation rules, layouts, permission sets, reports, and data management.
• Manage features across Sales Cloud and Service Cloud (leads, opportunities, cases, queues, routing).
• Oversee change management: sandbox setup, testing, deployment, rollback planning.
• Evaluate impacts on automation, integrations, security, and reporting.
• Participate in requirements gathering and sprint planning; propose solutions.
• Share responsibility for support queue and user assistance.
• Handle daily admin tasks such as user management and health checks.
• Address configuration issues and data quality promptly.
• Maintain and troubleshoot integrations with telephony, marketing automation, quoting, and commissions.
• Produce documentation and training materials for users.
• Communicate progress and timelines to stakeholders.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Flow Design

Documentation

Stakeholder comms

Trailblazer Profile

Trailblazer Profile URL

Education

Salesforce Certified Administrator

Tools

Salesforce Platform

Job description

The organization provides industry-specific software solutions designed to empower small, local retail businesses such as cheese shops and family-run jewelry stores. By supporting these businesses, the program helps them compete effectively in the market, contributing to over 14,000 shops generating more than $2 billion in sales annually.

About the Opportunity:

The SALESFORCE ADMINISTRATOR role is essential for maintaining and advancing the organization's Salesforce platform, which supports multiple business units' revenue operations. This position balances delivery work and ongoing support to ensure platform stability and adaptability. The administrator collaborates closely with various stakeholders to implement solutions that enhance business processes and user experience.

Responsibilities:

• Build Salesforce configurations from business requirements, including Flows, validation rules, layouts, permission sets, reports, and data management.
• Manage features across Sales Cloud and Service Cloud, covering sales leads, opportunities, cases, queues, and routing.
• Oversee the full change management cycle: sandbox setup, testing, production deployment, and rollback planning.
• Evaluate proposed changes for impacts on automation, integrations, security, and reporting.
• Participate in requirements gathering and sprint planning, offering solution alternatives when appropriate.
• Share responsibility for support queue and provide platform user assistance.
• Handle daily administration tasks such as user management and system health checks.
• Identify and address configuration issues and data quality concerns promptly.
• Maintain and troubleshoot integrations with third-party tools related to telephony, marketing automation, quoting, and commissions.
• Produce technical documentation and training materials to support user adoption and team alignment.
• Communicate progress, challenges, and timelines proactively to stakeholders.

Requirements:

• Minimum 3 years of Salesforce administration experience within a single, complex organization.
• Proficiency in both Sales Cloud and Service Cloud, with strong expertise in one and working knowledge in the other.
• Skilled in designing and troubleshooting complex automation including Flows, with understanding of Salesforce execution order and recursion prevention.
• Collaborative approach to work, capable of managing workload and communicating effectively.
• Experience creating technical documentation and process guidelines.
• Salesforce Certified Administrator required; additional certifications preferred.
• Submission of Trailblazer Profile URL is required.
• Effective communication with both technical and non-technical stakeholders.
• Familiarity with GTM tooling and related sales engagement or automation platforms is a plus.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.