Salesforce Administrator

Northern Manhattan Improvement Corporation; United States; Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off

401k with agency contribution

Agency holidays

Job summary

NMIC is seeking a Salesforce Administrator to guide a major Salesforce transformation and expand internal Salesforce capacity for ongoing ownership of the NPC environment. You will support staff across programs in data-driven service delivery and reporting, while ensuring data security and continuous improvement.

You will work under the Lead Systems Developer, handling configuration, testing, documentation, and user training, with a strong focus on nonprofit data structures and change management.

Qualifications

• Bachelors degree or equivalent experience with nonprofit exposure.
• 2+ years as Salesforce Administrator in a nonprofit setting preferred (NPC/NPSP).
• Familiarity with Salesforce core features and nonprofit data models.

Responsibilities

• Configure and update Salesforce including flows, validation rules, page layouts and permission sets.
• Provide helpdesk support and training for staff using Salesforce.
• Ensure data quality and security across systems and data migration efforts.
• Collaborate with implementation partner on rollout, testing and training.
• Develop and maintain reports, dashboards and data documentation.

Skills

Salesforce administration

Nonprofit experience

Data analysis

Staff training

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent experience

Salesforce Administrator certification

Tools

Nonprofit Cloud NPC

Data Loader

Data Import Wizard

Flow Builder

Reports & Dashboards

Excel

Job description

AGENCY BACKGROUND

Northern Manhattan Improvement Corporation NMIC is a community based nonprofit organization founded in 1979 NMIC has grown into a leading multi service agency with over 140 staff members serving New York City with a focus on upper Manhattan and the Bronx Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures Integration is the cornerstone of NMICs programs and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services With their matters resolved clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self sufficiency Our Legal Services Social Services and Weatherization programs meet community members basic needs including legal representation in immigration related matters housing financial services and health related mattersOur Community Organizing program empowers residents to collaboratively secure long term and larger scale improvements to their basic needsOur Education & Career Services program imparts individual community members with the practical tools necessary to build secure and prosperous futures

Job Title

Salesforce Administrator

Location

Main Office 45 Wadsworth Avenue New York NY 10033

FLSA Status

Exempt

Work Model

Hybrid 1 day in office per week

SUMMARY OF RESPONSIBILITIES

This is an opportunity to join NMIC during a major Salesforce transformation and help shape how staff across programs use data to serve clients more effectively The Salesforce Administrator will play a key role in building sustainable internal Salesforce capacity as NMIC transitions from implementation to long term ownership of the platform The Salesforce Administrator supports the implementation maintenance and day to day operation of NMICs Salesforce Nonprofit Cloud NPC environment and related data systems This role works under the supervision of the Lead Systems Developer who will provide technical direction prioritization and support for platform governance and longer term architecture decisions The Salesforce Administrator also works closely with program staff to support effective use of Salesforce for service delivery and reporting

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• System Support & Configuration
• Assist with Salesforce configuration updates and enhancements including flows validation rules page layouts and permission sets
• Support testing and deployment of new functionality
• Assist with sandbox and release management
• Support strong data security and confidentiality practices for sensitive client information
• User Support & Training
• Provide helpdesk support for staff using Salesforce and related tools
• Troubleshoot system issues and respond to user requests
• Deliver onboarding and training for system users
• Develop and maintain configuration documentation user facing how to guides and training materials
• Data Quality & Maintenance
• Monitor and improve data quality through validation and cleanup
• Support data imports exports and routine system updates
• Promote consistent data entry practices across programs
• Reporting & Analysis
• Build and maintain reports and dashboards
• Support data analysis for program performance and reporting
• Assist with internal and external data requests
• Implementation Support
• Collaborate with external Salesforce implementation partner to support Salesforce rollout activities including testing and training
• Assist with data migration and transition from legacy systems
• Support change management for Salesforce updates including communicating changes preparing users and reinforcing adoption

QUALIFICATIONS

• Bachelors degree or equivalent experience
• At least 2 years of experience as a Salesforce Administrator preferably in a nonprofit setting with either Nonprofit Cloud NPC or Nonprofit Success Pack NPSP
• Candidates with strong core Salesforce administration experience and demonstrated ability to learn nonprofit data models are encouraged to apply
• Ideal hands on experience includes
• Flow Builder including screen flows record triggered flows and scheduled flows
• User management profiles permission sets role hierarchy sharing rules and Organization Wide Defaults
• Custom objects custom fields record types and page layouts
• Reports and dashboards including formula fields joined reports and dashboard filters
• Data import and export using Data Loader and Data Import Wizard
• Data quality deduplication validation rules and routine data cleanup procedures
• Salesforce Administrator certification or willingness to obtain; NMIC supports professional development including Salesforce certification training
• Strong data management skills including imports exports validation data quality
• Ability to troubleshoot system issues and provide user support
• Strong Excel skills and comfort working with datasets
• Ability to manage multiple requests and prioritize tasks effectively
• Experience supporting or training non technical users
• Strong communication and interpersonal skills
• Attention to detail and commitment to data accuracy and confidentiality
• Interest in nonprofit data systems and supporting program operations
• Experience supporting organizational change management and user adoption preferred

BENEFITS

• medical dental life and disability insurance
• paid time off consisting of 20 vacation days 15 sick days 5 personal days 11 agency holidays plus the week off from Christmas Eve through New Years Day
• a 401k with agency contribution
• and other benefits Salary 7500095000

Salary

Salary 7500095000

Equal Employment Opportunity Statement

NMIC is an Equal Employment Opportunity Employer and actively encourages candidates of diverse backgrounds to apply for employment Applicants must meet the minimum qualification requirements A combination of education and experience will be considered unless specifically stated otherwise