Salesforce Administrator

University of California, San Francisco; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Goldschmidt Collective is seeking a Salesforce Administrator to support Salesforce CRM administration and ongoing deployment development. You will work under the Technical Solutions Architect to resolve moderately complex issues, applying Salesforce knowledge across multiple factors to ensure effective system use.

Preferred qualifications include ADM201/ADM211 certifications, Salesforce Service Cloud and Communities experience, and a solid foundation in database administration and IT

Qualifications

• Bachelor's degree in related area and one year of relevant experience or equivalent training.
• Knowledge relating to the design and development of Salesforce software; basic knowledge of Salesforce security features.
• Demonstrated experience with Salesforce database administration.

Responsibilities

• Support administration and usage of the Salesforce CRM system.
• Collaborate with the Technical Solutions Architect to support ongoing deployment development.
• Resolve moderately complex issues and analyze factors across a variety of data.

Skills

Salesforce administration

Salesforce security features

Database administration

Troubleshooting

Technical documentation

Education

Bachelor's degree in related area

Salesforce Admin ADM201/ADM211 certified

Tools

Salesforce Service Cloud

Salesforce Communities

Visualforce

Apex

Job description

Job Summary

Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues, and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues, and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Education

The Goldschmidt Collective (TGC) is a unit within the Department of Family & Community Medicine that focuses on supporting healthcare providers nationwide (physicians, nurse practitioners, physician assistants, pharmacists and other health care professionals) by offering expert, case-based, on-demand education, clinical guidance and capacity building. Its core clinical education topic areas include:

• HIV and viral hepatitis prevention, evaluation and management, including pre-exposure and post-exposure prophylaxis and antiretroviral therapy as treatment
• Substance use evaluation and management including medications for substance use disorder treatment
• Complex contraception, early pregnancy assessment, miscarriage management, menopause management, and early abortion provision (as indicated)

Job Description

Job Summary

Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues, and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Under the direction of the Technical Solutions Architect, the Goldschmidt Collective Salesforce Administrator will provide support related to the administration and usage of the Salesforce CRM system. The Salesforce Administrator will work with the Technical Solutions Architect to support the ongoing development of our Salesforce deployment. The incumbent will apply Salesforce knowledge and skills.to resolve a variety of moderately complex issues, and will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Education

The Goldschmidt Collective (TGC) is a unit within the Department of Family & Community Medicine that focuses on supporting healthcare providers nationwide (physicians, nurse practitioners, physician assistants, pharmacists and other health care professionals) by offering expert, case-based, on-demand education, clinical guidance and capacity building. Its core clinical education topic areas include:

• HIV and viral hepatitis prevention, evaluation and management, including pre-exposure and post-exposure prophylaxis and antiretroviral therapy as treatment
• Substance use evaluation and management including medications for substance use disorder treatment
• Complex contraception, early pregnancy assessment, miscarriage management, menopause management, and early abortion provision (as indicated)

Qualifications

Required Qualification

• Bachelor's degree in related area and one years of relevant experience and / or equivalent experience / training.
• Knowledge relating to the design and development of Salesforce software. Basic knowledge of Salesforce security features.
• Demonstrated experience with Salesforce database administration.

Preferred Qualifications

• Salesforce.com Admin (ADM201 and ADM211) certified
• General knowledge of several areas of IT.
• Demonstrated ability troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications
• Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.
• Knowledge of data management systems, practices and standards.
• Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.
• Demonstrated testing and test planning skills.
• Ability to write technical documentation in a clear and concise manner.
• Demonstrated understanding of how system management actions affect users and dependent / related functions.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner
• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
• Experience with Salesforce Service Cloud
• Experience with Salesforce Communities
• Knowledge of Visualforce and/or Apex
• Previous experience working in a SCRUM or agile environment