Salesforce Administrator

ENC - ElDorado National California Inc.; Riverside (CA); On-site; USD 91,693,000 - 106,020,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Twelve holidays

Career growth

Job summary

ENC – ElDorado National California Inc. in Riverside, CA is seeking a Salesforce Administrator to build, maintain, and optimize the Salesforce CRM as the commercial data backbone, designing solutions, integrations, and automations that support the full customer lifecycle and deliver a unified 360 view.

This role partners with sales, marketing, IT, and external partners to ensure data quality, pipeline visibility, and real-time analytics.

Qualifications

• Hands-on Salesforce development and administration experience.
• Strong knowledge of Sales Cloud configuration, Flow, Apex, SOQL, and Lightning components.
• Experience designing API-based integrations (REST/SOAP) with ERP and DXP platforms.

Responsibilities

• Design, develop, configure, and deployment of Salesforce solutions and integrations.
• Administer user provisioning, security, roles, and release management.
• Create dashboards and analytics to provide real-time pipeline visibility.
• Translate business requirements into scalable technical solutions and document them.
• Monitor data quality and system performance; implement improvements.

Skills

Salesforce admin

Salesforce development

Apex

Flow automation

SOQL

REST API

Data architecture

Dashboards & analytics

Education

Bachelor’s degree in Computer Science or related field

Tools

ERP integrations

DXP integration

CRM data management

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.
Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.
ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Salesforce Administrator

Location: Riverside, CA

Pay Range: $32-37/hr.

Position Summary

The Salesforce Administrator is responsible for building, maintaining, and optimizing the company’s Salesforce CRM platform as the commercial data backbone. This role designs and develops custom Salesforce solutions, integrations, and automations that support the full customer lifecycle. Working closely with various teams such as sales leadership, sales operations, and marketing, the Salesforce Administrator ensures that customer, dealer, and relevant data flows seamlessly between the digital platform and the CRM to deliver a unified Customer 360 view. This position plays a key role in enabling data-driven selling, pipeline visibility, and an exceptional end-to-end customer experience in support of the company’s commercial growth objectives.

Key Responsibilities

• Design, develop, configure, and deploy custom Salesforce solutions, including objects, fields, flows, validation rules, Apex classes/triggers, and Lightning components, to support sales, marketing, and service processes.
• Build and maintain integrations between Salesforce and the company’s Digital Experience Platform (DXP), website configurator, ERP, and marketing automation tools using APIs and middleware.
• Administer the Salesforce platform, including user provisioning, profiles, permission sets, roles, security settings, sandbox management, and release/version upgrades.
• Develop and maintain the fleet Customer 360 data model, ensuring accurate, de-duplicated account, contact, lead, opportunity, and asset records across the customer lifecycle.
• Design and optimize sales pipeline stages, workflows, quoting processes, and forecasting tools in partnership with sales leadership and sales operations.
• Create dashboards, reports, and analytics that provide leadership with real-time visibility into pipeline health, sales performance, market coverage, and campaign effectiveness.
• Translate business requirements from sales, marketing, and sales support teams into scalable technical solutions; document requirements, designs, and configurations.
• Monitor platform health, data quality, and system performance; troubleshoot and resolve issues, and implement continuous improvements and automation to reduce manual effort.
• Train and support end users, develop adoption materials, and promote CRM best practices across the commercial organization.
• Ensure compliance with data governance, privacy, and security policies, including management of customer data in accordance with company standards and applicable regulations.

Position Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
• Experience with hands-on Salesforce development and administration experience, preferably in a manufacturing, automotive, commercial vehicle, or B2B sales environment.
• Strong knowledge of the Salesforce platform, including Sales Cloud configuration, Flow automation, Apex, SOQL, Lightning Web Components, and the Salesforce security model.
• Strong experience designing and building API-based integrations (REST/SOAP) between Salesforce and external platforms such as e-commerce/DXP systems, ERP, and marketing automation tools.
• Solid understanding of CRM data architecture, data hygiene, deduplication, and master data management principles.
• Ability to translate commercial business requirements into scalable, maintainable technical solutions with minimal supervision.
• Proficiency building reports, dashboards, and analytics that support executive decision-making and sales forecasting.
• Strong problem-solving and troubleshooting skills with a continuous-improvement mindset.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across sales, marketing, IT, and external development partners, including international teams.
• Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced launch environment.

Preferred Qualifications

• Salesforce Certified Administrator and Salesforce Certified Platform Developer I required; Platform Developer II, Sales Cloud Consultant, or Application Architect certifications preferred.
• Experience supporting a CRM implementation or re-implementation, including data migration and user onboarding, strongly preferred.
• Experience integrating Salesforce with digital commerce or configurator platforms is a plus.

Work Environment

This is an onsite position based in Riverside, CA and requires being onsite.

Benefits

• Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

Career Growth at ENC

We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Equal Opportunity Employer

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.