Salesforce Administrator

Alertus; Baltimore (MD); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hosp‌

Live Near Your Work HomeBuying Incenti

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus is seeking a Salesforce Administrator to maximize the effectiveness of the Salesforce platform across Marketing, Sales, Production, Accounting, and Client Services. You will own user access, security, data integrity, and forecasting accuracy while guiding the organization through best practices.

You will design efficient reporting, dashboards, and automation, train internal users, and collaborate with executives to align Salesforce with Alertus' customer lifecycle and business objectives.

Qualifications

• Experience administering Salesforce with focus on security, access, and data integrity.
• Expertise building reports, dashboards, and analytics for multiple audiences.
• Ability to translate business needs into Salesforce configuration and automation.

Responsibilities

• Administer Salesforce across departments, manage user access, security, and forecasting.
• Develop and maintain reports, dashboards, and automation for business processes.
• Collaborate with Marketing, Sales, Production, Accounting, and Client Services to optimize SFDC usage.

Skills

Salesforce Admin

Reporting & Dashboards

User Access & Security

Cross‑Department Collaboration

Training Internal Users

Education

Bachelor’s Degree or equivalent

Salesforce Administrator Certification

Tools

Data Loader

Pardot

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

In the role as a Salesforce Administrator, you will be responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce system keeping in mind the different internal audiences and stakeholders who use Salesforce on a daily basis.

This is a data-driven role where you will leverage your Salesforce expertise with the unique needs of Alertus to deliver an effective user experience as well as align with current business processes. Our ideal candidate is a highly organized individual who thrives in a high-impact role where they will work cross-departmentally to provide strategic insight into the full customer life cycle through Salesforce best practices.

A Day in the Life:

• Acting as an administrator for Salesforce through managing user access, adoption, security, permissions, data integrity, and forecasting accuracy
• Developing relationships with key executives in the Marketing, Sales, Production, Accounting, and Client Services teams as well as the CEO
• Creating standard operating procedures around Salesforce reporting that can be used by all internal users as needed
• Evaluating how Alertus currently uses Salesforce and suggest and implement new processes to improve better meet company objectives
• Understanding the Alertus full customer life cycle from pre-sales to post-implementation feedback to effectively serve our internal and external customers
• Owning the Salesforce training for all internal users as well as periodically providing company-wide system training
• Using your technical expertise in Salesforce to ensure all of Alertus is operating at peak efficiency through establishing consistent protocols and processes

Required Skills:

• Excellent written, verbal, and interpersonal communication skills to both technical and non-technical audiences
• Experience utilizing Salesforce as a sales and marketing analysis tool
• In-depth understanding of the platform, with the ability to build custom apps and objects, formula fields, and custom views
• Extensive experience with reporting and dashboards
• Thorough knowledge of Workflows, Process Builder, and Flows
• Strong understanding of Communities, Knowledge, and Data Categories
• Experience with Sales Cloud and Service Cloud
• Experience with re-engineering and updating an existing SFDC configuration to provide solutions for reporting, workflows, process builders, custom objects, and enhanced functions
• Data Loader experience

Desired Skills:

• Salesforce Advanced Administrator Certification
• Experience with Pardot

Education and Experience:

• Bachelor’s Degree or equivalent experience
• Minimum of 2-4 years of Salesforce Administration experience
• Salesforce Administrator Certification

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling

$60,000 - $96,000 a year

The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications

Additional Information:

Our approach to ArtificialIntelligence.Wevaluethehumanelementofourhiringprocess.WedonotuseAItoscreenapplicationsorreplacehumanjudgmentinourselection,andallfinaldecisionsaremadebyrealpeople.Weaskthatyouapproachyourapplicationwiththesame spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP