Salesfoce Business Analyst

Surge Technology Solutions Inc; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company is looking for a Technical Business Systems Analyst specializing in Salesforce Support. This remote position requires 2-4 years of experience and a degree. Responsibilities include providing technical support for Salesforce communities and ensuring data integrity. Strong communication and problem-solving abilities are essential. The role involves collaboration across multiple teams and requires certification, such as Salesforce Advanced Administrator.

Qualifications

• 2-4 years of experience supporting the Salesforce platform.
• Strong verbal and written communication skills.
• Proven ability to coordinate across multiple teams.

Responsibilities

• Provide technical support for Salesforce communities for dealers.
• Analyze and troubleshoot Salesforce functionality and data flows.
• Collaborate with teams to resolve integration challenges.

Skills

Salesforce support

Technical troubleshooting

Data integrity

Communication skills

Analytical skills

Education

Bachelor's and/or Master's degree

Tools

Salesforce

Heroku

Job description

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Position Title

Technical Business Systems Analyst (Salesforce Support Analyst)

Job Type

W2 or 1099 (No C2C)

Visa

H1B, H4EAD, GCEAD, L2, OPT, CPT, Green Card, US Citizens (Only USA Applicants)

Workplace Type

Remote

Experience

4+ Years

Position’s Contributions to Work Group

• Provide technical support for Salesforce communities that enable Prioritized Service Events (PSE) for our dealer network.
• Ensure seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.

Typical Task Breakdown

• Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
• Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
• Collaborate with CAT Digital and external teams to resolve platform, data, and integration challenges.
• Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
• Work directly with CAT dealers to resolve issues within the ASC and AMC communities.

Education & Experience Required

• Years of experience: 2-4 years
• Degree requirement: Bachelor’s and/or Master’s degree

Required Technical Skills

• 2–4 years of experience supporting the Salesforce platform.
• Strong verbal and written communication skills.
• Demonstrated analytical, critical thinking, and problem‑solving abilities.
• Proven ability to coordinate across multiple teams and stakeholders.

Soft Skills

• Salesforce Advanced Administrator or Platform Developer I Certification.
• Experience supporting Salesforce Communities or Experience Cloud.
• Familiarity with data integration tools and troubleshooting APIs or middleware.
• Knowledge of the Heroku platform and its integration with Salesforce.
• Excellent or superior communication skills and experience coordinating across various groups.

Please share your resume and contact details to [e-mail], [e-mail] or call 832‑990‑6448.