Rental Coordinator - Wagner CAT Rentals

Wagner Equipment Co. in; Las Cruces (NM); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

PTO up to 96 hours first year

Company-paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU employee services

Supplemental life Insurance

Critical Illness + Accidental Health

Job summary

Wagner Equipment Co. is seeking a Rental Coordinator for CAT Rentals (Sales) to assist customers in selecting the right machine and to coordinate daily rental transactions. You will reflect the company vision of working as “One Professional Team” while processing invoices and rentals with accuracy.

The role requires strong data entry, organizational, and communication skills, with a focus on timely, reliable service in a shop environment. Benefits accompany this position.

Qualifications

• High School Diploma or GED required.
• College degree preferred.
• Courses in computers, business, and office administration preferred.
• 1 year experience, preferably in a heavy equipment environment, with customer service responsibilities.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.

Responsibilities

• Invoices Caterpillar and non-CAT rentals, damage charges, and demos.
• Process AG, Caterpillar, and non-CAT rentals and invoices accurately.
• Maintain records on all rental equipment transferred or sold from the rental fleet.
• Apply applicable taxes to invoices.
• Review shipping and receiving docs from branches for accuracy.
• Assist with prep, processing, and distribution of rental, credit, and sales documents.
• Input lost-sales rental data into the system.
• Use DBS to input reservations, write rental contracts, process exchanges, and close invoices.
• Handle overdue contracts and ensure contracts are current and signed.
• Coordinate shipping and receiving with yard personnel.
• Understand rental process to determine inventory for rent.
• Complete rental transactions through direct customer contact.
• Assist walk-in customers with availability and options.
• Quote rates and help customers pick equipment.
• Assist with invoicing or account information issues.
• Help customers locate the correct machine for their job.
• Perform other duties as assigned by manager.

Skills

Data Entry

Telephone Skills

Safety Knowledge

Reading/Writing Skills

Reasoning Skills

Organizational Skills

Communication Skills

Math Skills

Product Knowledge

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

College Degree Preferred

Coursework in Computers, Business, Office Admin

Tools

Microsoft Word

Excel

Job description

Rental Coordinator - Wagner CAT Rentals (Sales)

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans -401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Rental Coordinator works with the customer to assist in determining which machine is best suited to the job and coordinates rental transactions on a daily basis in a manner that reflects the company's vision of working as “One Professional Team.”

Pay Rate: $22.00- $26.00 per hour.Pay Rate dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Invoices Caterpillar and non-CAT rentals, damage charges, and demos
• Performs all required steps to accurately and efficiently process AG, Caterpillar, and non-CAT rentals and invoices
• Maintains records on all rental equipment that is transferred or sold out of the Rental Fleet
• Understands and applies the applicable taxes to invoices
• Receives and reviews shipping and receiving documents from the branches for accuracy and completeness
• Assists the Rental Fleet Sales Administrator with preparation, processing, and distribution of rental, credit, and sales documents in a timely manner
• Inputs lost-sales rental data into the computer
• Uses DBS to input reservations, write rental contracts, process exchanges, write pick‑up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers
• Handles overdue rental contracts and expired reservations, and ensures that all contracts are current and signed
• Coordinates shipping and receiving of the machines with the yard personnel
• Thoroughly understands the rental process as to which inventory should be rented
• Completes rental transactions through direct contact with customers
• Assists walk‑in customers with information on the availability, job performance, and options of equipment in the rental fleet
• Quotes rates and assists customers in making decisions on best equipment option
• Assists the customer in financial, service, and rental issues relating to invoicing or account information
• Assists customers in locating and choosing the correct machine for their job and application
• Other duties as assigned by manager

Competencies:

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Work Environment:

• Noise: Quiet
• Indoors

Physical Demands:

• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Required Education and Experience:

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Other Duties:

Job Offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WRENTS

#CATRENTAL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Administrative & Professional