Trainer

MarketSource inc; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Job summary

MarketSource inc in San Antonio, Texas is seeking a Trainer who will be responsible for facilitating instructor-led training, developing classroom materials, and evaluating training effectiveness. This role includes collaborating with various stakeholders to identify training needs and recommend solutions.

The ideal candidate will have excellent communication skills, a growth mindset, and proficiency in Microsoft Office. A minimum of one year’s experience in training delivery is preferred.

Qualifications

• Minimum of one year’s experience in training delivery or equivalent experience.
• Ability to travel up to 25% of the time.

Responsibilities

• Facilitate instructor-led training for assigned areas.
• Develop materials including presentations and participant guides.
• Identify training needs and performance gaps.
• Evaluate training program effectiveness.

Skills

Excellent communication and presentation skills

Collaboration with diverse stakeholders

Proficiency with Microsoft Office Suite

Ability to learn new technologies

Knowledge of adult learning principles

Growth mindset

Problem-solving skills

Time management and organizational skills

Education

High School Diploma

Bachelor’s degree, preferred

Job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design,operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, andestablishinga rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

TheTraineris responsible forfacilitatinginstructor-led training, developing classroom materials, and evaluatingand improvingtrainingprogram effectiveness.Thisrole involves workingwith program leaders, clients,subject matter experts,andotherTalentDevelopmentteam memberstoidentifytraining needs and performance gapsand recommend solutions.

Essential Job Functions:

• Facilitate instructor-led training for assignedareasorvertical.

• Collaboratewithinstructional designers and other trainers to developfacilitator and participantmaterials, including presentations, exercises, role plays,job aids, participant guides,and quizzes.

• Consult with leadership/client toidentifyknowledge, skills, abilities, and program specific information and tools to trainnew hires.

• Consult with assigned program leadership todetermineperformance gaps of existing employees and recommend solutionsto improve performance.

• Apply adult learning best practices and client requirements to the training deliverable.

• Evaluate training program effectiveness and make improvements.

• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Excellent communicationand presentationskills.

• Ability to collaborate with a diverse range of internal and external stakeholders and cross-functional team members.

• Proficiencywith Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).

• Readilylearns and adoptsnew technologies.

• Knowledge of adult learning principles.

• Open to receiving and giving feedback.

• Has a growth mindset.

• Proficientproblem solvingskills.

• Effectivetime management and organizational skills.

Job Requirements:

• High School Diploma

• Bachelor’s degree, preferred

• Minimum ofone year’s experiencein training delivery or equivalent combination of training and/orrelatedprogramexperience

• Ability to travel up to 25% of the time

• Four (4) in-office workdays per week and theoptionto work remote OR in office on fifth (5th) dayor remote, as assigned

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only:Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.