Sales Team Manager - Crabtree Mall

Belk; Raleigh (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk in Raleigh, NC seeks a Sales Team Manager to drive store sales and profitability by leading a team of sales associates to deliver exceptional customer service and meet key metrics.

You will develop associates in selling techniques, plan and execute store events, and maintain an attractive store environment that builds loyalty and satisfaction. This exempt role includes monthly bonus eligibility.

Qualifications

• 3+ years of Retail Leadership experience.
• Strong customer-service focus with proven results.
• Ability to mentor and develop team members.
• Excellent communication and coaching skills.
• Comfortable with technology and store systems.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and key metrics.
• Motivate and inspire the team to deliver outstanding customer experiences and drive sales.
• Plan and execute promotional and grassroot events to engage customers and drive clienteling.
• Collaborate with store operations on floor sets, pricing, replenishment, and asset protection.
• Coordinate weekly leadership meetings and schedule planning with HR to align with traffic plans.
• Provide ongoing training to ensure readiness in service and selling excellence.
• Set clear priorities, review performance, and conduct coaching conversations.
• Recognize contributions, celebrate achievements, and foster positive store culture.
• Fill open positions timely through recruitment and onboarding processes.
• Manage shortage control and inventory accuracy to protect assets.

Skills

Retail Leadership

Customer Service

Team Coaching

Strategic Planning

Inventory Control

Job description

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.

• Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor.

• Develop and implement strategies to execute successful promotional and grassroot events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives.

• Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives.

• Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroot event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans.

• Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence.

• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.

• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.

• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to develop others through mentorship, effective communication, and side‑by‑side coaching.

• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.

• Communicate with excellence.

• Comfortable with technology, including smartphones, tablet computers, and Windows‑based operating systems.

• 3+ years of Retail Leadership experience and a dedication to customer experience excellence.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.